HR Contact Center Associate with English and Dutch - Home Office based

· Receive HR queries in English and Dutch via phone, email or other communication channels and log contacts into the shared service case management system.
· Amswear customer’s HR queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.
· Refer to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
· Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle.
· Be part of a team that actively seeks employee feedback to improve levels of service.

· Meal Lunch Card
· 1 Leave Day
· 1 Sick Day
· 1 Extra leave day on followin cases: wedding, moving, graduation, child birth
· 20 Eur extra compensation for internet costs
· Possible internal and/or international growth

Other unlisted areas

Internet-based enterprise that sells books, music, movies, housewares, electronics, toys, and many other goods all over the world.