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Customer Success Manager in B2B SaaS (CZ/SK)

ManpowerGroup Slovensko s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: From 2 000 EUR/monthThe final salary depends on the candidates skills and experience
  • Start date: ASAP
  • Contract type: full-time, trade licence

Job description, responsibilities and duties

Our client, an internationally renowned company in the field of marketing and e-commerce is expanding their Customer Success team, and we’re looking for a new Customer Success Manager (CSM) for Central Europe.

Do you have previous experience in the field of digital marketing or e-commerce regarding SaaS (Software as a Service)?
Help top e-commerce businesses boost their performance. Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.

As a Customer Success Manager you will be expected to:
• Build long-term relationship with your clients
• Act as a trusted advisor & industry expert able to challenge the status quo • The role of CSM is to act as a guardian for the company as well as its clients
• On the client side, the CSM’s main role is to deliver value to the client at every moment of the cooperation.
• As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that the solution is fully aligned with their client’s goals & strategy.
• Ensure that the cooperation is a win-win for both sides.

Employee perks, benefits

• Home-office, flexible hours,
• Friendly company culture, employee assistance with counselors, annual events
• Personal development, workshops, education, access to courses (Udemy courses)
• Performance bonuses
• Lunch vouchers, Pension scheme and healthcare plan
• Refferal bonus

Company on whose behalf the position is being filled

Advertising and market research

Our client is a technology company that works with global e-commerce leaders and other top companies from all over the globe. Creators of an internationally renowned Digital Experience Platform.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Driving licence

B

Personality requirements and skills

• 5-10 years of work experience. Ideally 3+ years in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role.
• In-depth knowledge of business and business trends, the ability to understand clients’ business models.
• Knowledge of e-commerce, marketing
• Experience of leading teams and projects or pursuing own business (ideally B2B).
• Familiarity with the following emerging sectors (the more the better) – online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
• Basic understanding of technology around marketing cloud solutions.
• Independence, self-organization, ability to navigate ambiguous situations.

Advertiser

Brief description of the company

Manpower helps individuals and companies in 73 countries in the world to find their way in a floating world of work. No other agency has so much experience and proficiency. Almost 60 years on the market in the sphere of personnel services, recruitment, personnel leasing, training and consulting is a good guarantee that we can find the best solutions for you.

The company is a holder of a licence to offer recruitment services.

Number of employees

100-149 employees

Company address

ManpowerGroup Slovensko s.r.o.
Landererova 12
811 09 Bratislava
http://www.manpower.sk

Contact

Kontaktná osoba: Eduard Sekereš
E-mail: poslať životopis