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Service Manager

ManpowerGroup Slovensko s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: From 2 500 EUR/month
  • Start date: asap
  • Contract type: full-time

Job description, responsibilities and duties

· Point of Client escalation
· Point of internal escalation and enquiry
· Supporting across Assurance, Delivery and Billing
· All products and services including NI and 3rd party
· Providing Client facing reports
· Analysis and recommendations based on available data/reports
· Including capacity management, site resiliency
· Creating and managing Service Improvement plans
· Maintaining Customer specific service guides
· Participation/Leadership on Client calls
· Regular monthly/quarterly governance calls/meetings i.e. Stewardship

Company on whose behalf the position is being filled

Telecommunications

International company

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

• Understanding of geographical and cultural, human and business differences.
• Very good presentation skills
• Sufficient seniority to interact at senior levels within an organization
• Ability to work in isolation and on own initiative in highly pressured situations.

Advertiser

Brief description of the company

Manpower helps individuals and companies in 73 countries in the world to find their way in a floating world of work. No other agency has so much experience and proficiency. Almost 60 years on the market in the sphere of personnel services, recruitment, personnel leasing, training and consulting is a good guarantee that we can find the best solutions for you.

The company is a holder of a licence to offer recruitment services.

Number of employees

100-149 employees

Company address

MANPOWER SLOVENSKO s.r.o.
Landererova 12
811 09 Bratislava
http://www.manpower.sk