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Customer service specialist - Value Chain Management (m/f/d)

LEONI Slovakia, spol. s r. o. - odštepný závod Trenčín

Information about the position

  • Place of work: Trenčín
  • Basic wage component (gross) and other rewards: From 1 200 EUR/monthMonthly salary starting from 1200 EUR brutto + Target agreements every year
  • Contract type: full-time

Job description, responsibilities and duties

• Receive customer logistics complaints and distribute to the relevant complaint owner
• Monitor processing of customer logistics complaints, incl. monitoring of deadlines to provide feedback to customers and escalate in case of deviations
• Support complaint owner to crate and execute the root cause analysis and action plan to resolve customer complaints
• Manage customer communication for logistics customer claims, incl. activities to reject / avoid and/or close customer logistic claims
• Continuously track status and cost ownerships of all customer logistics complaints
• Support logistics network global services to prepare claim of customer complaint costs to external logistics service providers
• Allocate customer debit note / customer invoices related to customer logistics claims to relevant owner, considering predefined status and cost ownership
• Monitors value chain customer satisfaction for LEONI plants and ADCs and coordinates actions in case of deviations
• Create and update reporting on customer logistics claims and evaluation and evaluation inside area of responsibility
• Contributes to improve customer relationship
• Supports the implementation of value chain relevant customer specific requirements and monitor adherence in all organizational units
• Supports the customer packaging management process
• Monitors actual cots & implements actions to reach costs target.

Employee perks, benefits

• Opportunity to work in an international global team,
• flexible working time,
• possibility to work from home office,
• worldwide carrier opportunities,
• extra 4 days off.

Information about the selection process

Apply online or send your CV to We are looking forward to meeting you.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Customer service

Language skills

English - Upper intermediate (B2) and German - Intermediate (B1)

Other knowledge

Microsoft Office - Basic
Environmental management - Beginner

Driving licence


Number of years of experience


Personality requirements and skills

• MS Office
• English language, fluently speaking and writing
• Basic knowledge of German language – advantage
• Determined and result oriented person
• Ability to meet deadlines and work in a dynamic environment
• Ability to work independently and proactively
• Ability to understand complex busines drivers, produce high-quality analytics and communicate results effectively.


Brief description of the company

LEONI Slovakia, spol. s.r.o., branch Trenčín is engaged in the production of cable harnesses for cars and trucks as well as production of cable assemblies for other suppliers in the automotive industry.
As a member of the LEONI Group, which employs more than 80,000 people in 31 countries around the world, we offer all the benefits of a top employer committed to further development, intercultural exchange and innovation. We are looking for people who bring commitment and a sense of team spirit to every challenge they take on.

Number of employees

1000 and more employees