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Public Web Representative

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Landererova, Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 450 EUR/monthBase gross monthly salary from 1450 EUR, depending on experience + variable part 12% of your annual earnings
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for a Customer Representative to help support a new e-Commerce team. You will report to the Public Web Manager.

These are your detailed responsibilities:

• Reviewing online payment (like credit card, Paypal) orders to prevent fraud, while providing a great customer experience

• Full support Sales and Customer service teams to resolve all customer requests related to online payment order, like address changes, reroutes, reshipments, cancellations, fraud reports

• Ensure fraud issue to be identified and resolved within agreed SLA/ quantity of cases

• Respond and report fraud chargeback disputes received through online payment acquirers

• Close loop communication for all internal and external customer in a professional and timely manner

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Advanced (C1) or German - Advanced (C1) or French - Advanced (C1) or Italian - Advanced (C1)

Personality requirements and skills

• Bachelor degree (experience could make education less important)

• Multiple language ability is preferred- English and French or English and German or English and Italian - fluent oral and written

• 1+ year experience in relative field or Supply chain

• Solid execution and act with sense of urgency

• Proactive, independent

• Work under pressure


Brief description of the company

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.

Number of employees

500-999 employees