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Public Web Representative
Lenovo (Slovakia) s.r.o.
- Place of work: Landererova, Bratislava, Slovakia (Job with occasional home office)
- Basic wage component (gross) and other rewards: 1 450 EUR/monthBase gross monthly salary from 1450 EUR, depending on experience + variable part 12% of your annual earnings
- Contract type: full-time
Job description, responsibilities and duties
We are looking for a Customer Representative to help support a new e-Commerce team. You will report to the Public Web Manager.
These are your detailed responsibilities:
• Reviewing online payment (like credit card, Paypal) orders to prevent fraud, while providing a great customer experience
• Full support Sales and Customer service teams to resolve all customer requests related to online payment order, like address changes, reroutes, reshipments, cancellations, fraud reports
• Ensure fraud issue to be identified and resolved within agreed SLA/ quantity of cases
• Respond and report fraud chargeback disputes received through online payment acquirers
• Close loop communication for all internal and external customer in a professional and timely manner
These are your detailed responsibilities:
• Reviewing online payment (like credit card, Paypal) orders to prevent fraud, while providing a great customer experience
• Full support Sales and Customer service teams to resolve all customer requests related to online payment order, like address changes, reroutes, reshipments, cancellations, fraud reports
• Ensure fraud issue to be identified and resolved within agreed SLA/ quantity of cases
• Respond and report fraud chargeback disputes received through online payment acquirers
• Close loop communication for all internal and external customer in a professional and timely manner
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
English - Advanced (C1) or German - Advanced (C1) or French - Advanced (C1) or Italian - Advanced (C1)
Personality requirements and skills
• Bachelor degree (experience could make education less important)
• Multiple language ability is preferred- English and French or English and German or English and Italian - fluent oral and written
• 1+ year experience in relative field or Supply chain
• Solid execution and act with sense of urgency
• Proactive, independent
• Work under pressure
• Multiple language ability is preferred- English and French or English and German or English and Italian - fluent oral and written
• 1+ year experience in relative field or Supply chain
• Solid execution and act with sense of urgency
• Proactive, independent
• Work under pressure
Advertiser
Brief description of the company
Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.
As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.
We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.
As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.
We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.
Number of employees
500-999 employees