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Premier Technical Support Specialist

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Landererova 12, Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 800 EUR/monthBase gross monthly salary from minimum 1800 EUR and above, depending on experience + variable part 12% of your annual earnings.
  • Contract type: full-time

Job description, responsibilities and duties

This a technical role within the Lenovo’s Premier Technical Support team based in Slovakia. In this role you will be delivering best in class support to Lenovo’s Premier Support customers in Central, South East and Eastern Europe. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported issues within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with remarkable case management, follow-up and customer communication.

Day-To-Day Tasks:

• Assist customers and field engineers by diagnosing issues remotely through effective troubleshooting and isolation
• Identifies the cause of hardware / software faults and provides a solution
• Resolve over phone or email or onsite via parts and engineer dispatch
• Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution
• Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with other technical team members when relevant
• Monitors own ‘open case’ workload and drives to closure

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education

Language skills

English - Advanced (C1) and Slovak - Advanced (C1)

Experience in the position/sector


Personality requirements and skills

• 3+ years of experience in Client Technical Support roles
• Experience within IT Services and Working with Field Service Providers
• Working Knowledge on Windows Operating Systems and MS Products
• Technical Knowledge on client (Notebook, Desktop, & Tablets)
• Business Fluent Slovak and English, Other languages are welcome: Czech, Hungarian, Polish, ...

What we offer you:

• An open and stimulating environment within one of the most forward thinking IT companies
• Flat structures and fast decision-making processes
• A modern and flexible way of working to combine personal and professional life, working from home
• An international team with a high focus on Gender Diversity
• Attractive compensation package

We are dynamic, flexible organization with plenty opportunities for individual to explore different aspects within supply chain, depending on persons skills and interest.


Brief description of the company

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.

Number of employees

500-999 employees