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Sr. Consultant, Services Transition Realization Management

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Landererova 12, Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 2 250 EUR/monthBase gross monthly salary starts from 2,250 EUR depending on experience. Variable part (bonus) is 12% of your annual earnings
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

MAIN PURPOSE OF THE POSITION:

• Key aim of this role is to improve processes and drive customer centric thinking & operational efficiency in a collaborative manner across the platform organization (DCG, PCSD, MBG)
• Identify process improvements opportunities alongside the Workstream
• Work together with the respective process owners to harmonize and align processes E2E
• Identify the solution with the SME’s both on a business and BTIT side
• Support Lenovo Services organization by facilitating changes and ongoing development of Information Systems used by Services business functions

DUTIES & RESPONSIBILITIES:

• Evaluate organizational needs, determine suitable technical solutions, and ensure that defined requirements are met.
• Identifying areas where technical solutions and infusion of data science/AI would improve business performance and its efficiency.
• Consulting across business operations, providing mentorship, and contributing specialized knowledge.
• Recommending process improvements, technical solutions and determining software development requirements in cooperation with DTIT.
• Working alongside Business teams and DT throughout the development, scenario building, testing, and implementation of technical solutions.
• Determining whether technical solutions meet defined requirements based on the Business process and help defining the ROI.
• Support the GEO teams to measure and achieve the ROI set out.
• Ensuring accurate representation of expertise prior to the distribution of technical solutions to end-users.
• Documenting processes and disseminating information to all relevant stakeholders.

KEY STAKEHOLDERS AND INTERACTIONS:

• EMEA Services organization
• WW BT/IT organization
• WW SSG Organization

You will report to Director, EMEA Transition Realization Management.

Employee perks, benefits

• An open and stimulating environment within one of the most forward-thinking IT companies
• Opportunities for career development & growth
• Access to trainings for personal development
• An international team with a high focus on Gender Diversity
• Attractive compensation package and Performance based rewards
home office upon team agreement

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

REQUIRED:

Knowledge and Skills:

• Demonstrable credentials as a leading Subject Matter Expert on Service Support and solution practices and processes
• Detailed knowledge of vendor/partner/customer practices
• 10-15 years of experience working in the relevant area of expertise, preferably in various fields within Service Delivery, Service Solutions and Upsell.
• Advanced knowledge of business operations and project management.
• Advanced ability to recommend and implement technical solutions & business process improvements for cross-functional projects.
• Knowledge of systems and software engineering to optimally integrate subject expertise in solution designs.
• Exceptional leadership and mentorship abilities to introduce and implement technical solutions and business process change.
• Excellent recordkeeping, as well as written and verbal communication skills
• Strong Communication skills is a must.

Experience:

• Proved track record of previous Service Solutions execution and strong end-to-end Service Solutions and Delivery knowledge.
• Understanding of Digital Transformation and IT related processes and technical support principles,
• Experience in similar industry & service domain is a must

Travel Requirements
• 10%

Advertiser

Brief description of the company

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.

Number of employees

500-999 employees