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ISG Sr. Inside Sales Support Representative with German language

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Landererova 12, Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 700 EUR/monthBase gross monthly salary from minimum 1700 EUR and above, depending on experience + variable part 12% of your annual earnings
  • Contract type: full-time

Job description, responsibilities and duties

The Inside Sales Support Representative will support a specific dedicated EMEA region and interact with ISG Sales teams (60%), internal customers (e.g. pricing, order management – 30%) and external customers / Lenovo Business Partners (10%). This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting sellers to offload them from Administrative and non-customer facing activities. The role is instrumental for increasing our Sellers efficiency and focus on our customers.

Responsibilities include:

• Contract Creation
• Validation of terms and conditions
• Contract Maintenance
• Contract Renewals
• Contract Registration
• Proposal and Price Quotes Creation
• Solution Design / Configuration
• Scope of work Preparation
• Process Education and New Tools Testing
• Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel…
• Audit ready documentation creation and storage maintenance

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

• Strong written and verbal English/ German language. Role will cover German market.
• 3+years of experience in Customer Service service, back office or sales support is an advantage
• Strong PC Background (Word, Excel, etc)
• Customer Satisfaction and Customer Escalation Management
• Strong ability to gather, analyze, monitor and document data
• Exceptional interpersonal and relationship management skills
• Facilitation and collaboration skills
• Must be a team player who is highly motivated & detail oriented
• Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / project

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Brief description of the company

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.

Number of employees

500-999 employees