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Sr. Customer Ops Specialist With French (Maternity Backfill)

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 600 EUR/monthBase gross monthly salary from minimum 1600 EUR and above, depending on experience + variable part 12% of your annual earnings
  • Contract type: full-time

Job description, responsibilities and duties

Customer Fulfillment Representative owns the communication with Commercial accounts and is responsible for all Order management aspects.

You will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business.

You will proactively manage customer service on a daily basis and will be responsible for placing all the necessary information and reports in the database.

On this role you are the first point of contact for internal departments and serve as an agent for support of salesmen and customers - for all questions regarding order status. You will provide newcomer training and take actions to constantly improve the process as required.

These are your detailed responsibilities:

* Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)

* Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place

* Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times

* Respond to all requests in a professional and timely manner

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Advanced (C1) and French - Upper intermediate (B2)

Personality requirements and skills

* Bachelor degree (experience could make education less important)

* 3+ years experience in similar field/environment

* English - fluent oral and written

* French - fluent oral and written

* Proactive, independent and responsible

* Work under pressure

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Brief description of the company

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.

Number of employees

500-999 employees