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Customer Fulfillment Representative

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 250 EUR/monthBase gross monthly salary from minimum 1250 EUR and above, depending on experience + variable part 12% of your annual earnings
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

It's a maternity backfill role.

Customer Fulfillment Representative owns the communication with Retail accounts and is responsible for all Order management aspects.
You will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business.

Proactively manages customer service on a daily basis and is responsible for placing all the necessary information and reports in the database. Is the first point of contact for internal departments and serves as an agent for support of salesmen and customers – for all questions regarding order status, and must ensure adequate professional communication of high quality. Provides newcomer training and takes actions to constantly improve the process as required.

- Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
- Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
- Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
- Respond to all requests in a professional and timely manner

You will report to Customer Ops Manager.

Employee perks, benefits

- An open and stimulating environment within one of the most forward thinking IT companies
- Flat structures and fast decision-making processes
- A modern and flexible way of working to combine personal and professional life, working from home
- An international team with a high focus on Gender Diversity
- Attractive compensation package

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Bachelor degree or above
- 1 year experience in similar field/environment
- English - fluent oral and written
- Excellent communication skills (written and spoken)
- Advanced PC skills (MS Office: Excel)
- Proactive, independent and responsible
- Work under pressure


Brief description of the company

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.

Number of employees

500-999 employees