Inside Sales Support Representative for MEA Region

The Sales Support Representative will support a specific dedicated EMEA region and interact with Sales teams (60%), internal customers (e.g. pricing, order management - 30%) and external customers / Lenovo Business Partners (10%).

This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting sellers to offload them from administrative and non-customer facing activities. The role is instrumental for increasing our Sellers efficiency and focus on our customers.

Your responsibilities will include:

- Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process while interlocking with the pricing team and profit managers to ensure the customer is able to place order against valid contract
- Contract management (creation, validation, maintenance, etc.)
- Interlock with logistics to ensure delivery requirements are met and understood by end-customer
- Interlock with finance regarding approvals and credit note creation for returned goods
- Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
- Process Education and New Tools Testing: within this role, you are asked to onboard new tasks & tools and to look for efficiencies in our processes and tools (mainly CRM)
- Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel Organization

You will report to Sales Support Manager. You will participate in weekly collaborative planning calls and meetings.