Global Account Customer Fulfillment Representative
Lenovo (Slovakia) s.r.o.
- Place of work: Bratislava, Slovakia (Job with occasional home office)
- Basic wage component (gross) and other rewards: 1 600 EUR/monthBase gross monthly salary from minimum 1600 EUR and above, depending on experience + variable part 12% of your annual earnings
- Start date: ASAP
- Contract type: full-time
Job description, responsibilities and duties
In this position, you will be a focal point for our Global Account customers and DaaS/CFS deals, in order to support them with their post-sales questions and issues.
Responsibilities:
- Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
- Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
- Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
- Respond to all requests in a professional and timely manner
- Build relationship with customers & sales team
- Flag potential problems and drive root cause analysis
Organization
You will report to Senior Manager Customer Ops.
Responsibilities:
- Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
- Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
- Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
- Respond to all requests in a professional and timely manner
- Build relationship with customers & sales team
- Flag potential problems and drive root cause analysis
Organization
You will report to Senior Manager Customer Ops.
Employee perks, benefits
- You will interact directly with Lenovo customers
- You will become part of a stable team
- We enable you to work with many different cultures
- We give you opportunity to work in a role with bigger variety of tasks
- You will become part of a stable team
- We enable you to work with many different cultures
- We give you opportunity to work in a role with bigger variety of tasks
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- Experience in customer / sales support or back office administrative positions
- PC literate, with ability to work with various software packages (e.g. MS Office, SAP knowledge is an advantage).
- Fluent English (oral and written)
- Positive attitude, strong customer care skills
- Confident communicator
- Good time and task management
- Ability to learn and adapt
- Analytical thinking
- PC literate, with ability to work with various software packages (e.g. MS Office, SAP knowledge is an advantage).
- Fluent English (oral and written)
- Positive attitude, strong customer care skills
- Confident communicator
- Good time and task management
- Ability to learn and adapt
- Analytical thinking
Advertiser
Brief description of the company
Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.
As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.
We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.
As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.
We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.
Number of employees
500-999 employees
Contact
E-mail: send CV