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Global Account Customer Fulfillment Representative

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 600 EUR/monthBase gross monthly salary from minimum 1600 EUR and above, depending on experience + variable part 12% of your annual earnings
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

In this position, you will be a focal point for our Global Account customers and DaaS/CFS deals, in order to support them with their post-sales questions and issues.

Responsibilities:
- Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
- Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
- Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
- Respond to all requests in a professional and timely manner
- Build relationship with customers & sales team
- Flag potential problems and drive root cause analysis

Organization
You will report to Senior Manager Customer Ops.

Employee perks, benefits

- You will interact directly with Lenovo customers
- You will become part of a stable team
- We enable you to work with many different cultures
- We give you opportunity to work in a role with bigger variety of tasks

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Experience in customer / sales support or back office administrative positions
- PC literate, with ability to work with various software packages (e.g. MS Office, SAP knowledge is an advantage).
- Fluent English (oral and written)
- Positive attitude, strong customer care skills
- Confident communicator
- Good time and task management
- Ability to learn and adapt
- Analytical thinking

Advertiser

Brief description of the company

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.

Number of employees

500-999 employees

Contact

E-mail: send CV