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ISG Customer Fulfillment Representative with German language - Also for Fresh Graduates! (maternity backfill contract)

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Landererova 12, Bratislava
  • Basic wage component (gross) and other rewards: 1 350 EUR/monthBase gross monthly salary from minimum 1350 EUR and above, depending on experience + variable part 12% of your annual earnings
  • Contract type: full-time

Job description, responsibilities and duties

Responsibilities:

- Pro-actively manage backlog to ensure orders are fulfilled on time and within the agreed SLAs. Respond to all requests in a timely fashion ensuring that any external communication is on professional level
- Pro-actively manage customer relationship and solve all customer open queries – like estimated arrival dates, claims, EOL situations, escalations, etc.
- Pro-actively manage order quality issues to achieve targets defined by management and ensure all necessary actions and escalations are in place
- Ensure pro-active order management
- Troubleshooting of problematic orders
- Interact with customers and act as a focal point in order management queries
- Maintain high level of professional communication both externally and internally
- Interface & network with Lenovo internal organizations
- Build relationships with customers and sales team
- Flag potential problems and drive root cause analysis

You will be supporting one of our biggest global customers in EMEA and collaborate with your teammates by participating in weekly planning calls and meetings.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

You will be the focal point of our business partners, customers solving their order and account related queries, cooperating with Lenovo’s internal teams – manufacturing, logistics, sales, etc. You will be a part of Lenovo’s Global supply chain organization that is known as innovative and dynamic operations. Excellent communication skills, team spirit and customer centric attitude are the most needed qualities.

What you’ll bring:

• Excellent written and spoken communication skills
• Customer centricity
• Troubleshooting and logical reasoning skills
• Team spirit
• English & German language spoken & written

We are looking forward to discussing this position with you soon!

Advertiser

Brief description of the company

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.

Number of employees

500-999 employees

Contact

E-mail: send CV