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Service Delivery Coordinator - Premier Support

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Lenovo (Slovakia) s.r.o., Landererova, Old Town
  • Basic wage component (gross) and other rewards: 1 600 EUR/monthBase gross monthly salary from minimum 1.600 EUR and above, depending on experience + variable part 12% of your annual earnings.
  • Contract type: full-time

Job description, responsibilities and duties

As a Service Delivery Coordinator you will support the Premier Support and Upsell team in terms of CRM management and initiatives. It will require to gain understanding on Microsoft Dynamics CRM platform and functionality, offering support to the team, driving enhancements and providing status updates to the team.

You are a real hands-on person with the knowledge of commonly-used concepts, practices and procedures within services support functions. Experience on Call Center functions, Services functions, Microsoft Dynamics and project management will be considered a plus.

Successful candidates will possess advanced communication skills and work closely with teammates and business users to understand and excel in the delivery of services. A strong candidate must be analytical, logical, organized and able to learn quickly and adapt since these metrics will cover many different aspects of the business.

You will report to EMEA Operations Manager and collaborate closely with Premier Support and Upsell teams.

Day-To-Day Responsibilities:

Process improvement:
Work with key stakeholders on understanding of existing processes
Gather requirements for improvements from internal and external customers
Scope and develop process documentation

CRM Support – Microsoft Dynamics (MSD):
Understand the scope and function of MSD CRM solution.
Participate in calls with internal project teams and represent Upsells in terms of business requirements and input.
Providing support to the team (dashboards, Views, enhancement requests).
Monitor and support integration via collaboration with other teams.

Support various Services Programs and Initiatives:
Understand the scope of various services initiatives and provide support to Premier Leadership team to drive KPIs
Support Lenovo Business partners with swift communication and helping to address queries

Project Management Support:
Be a member of a wider virtual team supporting them with providing necessary inputs and documentation
Track, document, and drive agreed on tasks

Key Competencies and Hard skills Needed:

Good Analytical skills
Ability to understand, scope and draft workflow and processes
Ability to effectively interact and communicate with an international team
Good presentation, communications and interpersonal skills
Proficient in Microsoft Office programs and PC technologies
Advanced in MS Excel
Excellent organization skills must be a self-starter who has experience in managing multiple initiatives simultaneously in a demanding and changing environment.
Ability to work effectively within virtual teams and drive results in a complex cross-functional organization
Previous experience with services organization or a call center is a plus
Fluent English written and spoken
Candidate Pre-Requisites

Previous IT/T Services experience
Service Delivery
Call Centre
Project management
A diploma or degree in Information Systems, Computer Science or equivalent experience
IT business process certification (ITIL, Six Sigma) is a plus
Microsoft Dynamics knowledge is a plus
Base gross monthly salary from minimum 1.600 EUR and above, depending on experience + variable part 12% of your annual earnings.

What we offer:
An open and stimulating environment within one of the most forward-thinking IT companies
A modern and flexible way of working to combine personal and professional life
3 sick days per year
Additional vacation days
100% sick leave compensation up to 2 months per year
A broad selection of soft and hard skills trainings and individual mentoring
1:1 contribution to the Third Pillar Pension System

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Dynamics CRM - Skillful


Brief description of the company

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.

Number of employees

500-999 employees

Company address

Lenovo s.r.o.
Landererova 12, Lenovo Slovakia, Lenovo Slovakia, Lenovo Slovakia
81109 Bratislava