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EMEA Sr. Customer Fulfillment representative

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Landererova 12, Bratislava
  • Basic wage component (gross) and other rewards: 1 600 EUR/monthBase gross monthly salary from minimum 1600 EUR and above, depending on experience + variable part 12% of your annual earnings
  • Contract type: full-time

Job description, responsibilities and duties

Responsibilities:
Pro-actively manage Backlog to ensure orders are fulfilled on time and within the agreed SLA. Respond to all requests in a timely fashion ensuring that any external communications are on professional level.
Pro-actively manage customer relationship and solving all the customer open queries - like estimated arrival dates, claims, EOL situation, escalations etc.
Pro-actively manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
Ensure pro-active order management
Ensure pro-active solving of order quality issues
Troubleshooting of problematic orders
Interact with customers and act as a focal point for order management related queries
Maintain high level of professional communication both externally and internally
Maintain performance to given targets and SLAs
Interface & network with most Lenovo internal organizations
Build relationship with customers & sales team
Flag potential problems and drive root cause analysis
You will be supporting one of our biggest global customers in EMEA and collaborate with your teammates by participating in weekly planning calls and meetings.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

You will be the focal point of our business partners, customers solving their order and account related queries, cooperating with Lenovo’s internal teams – manufacturing, logistics, sales, etc. You will be a part of Lenovo’s Global supply chain organization that is known as innovative and dynamic operations. Excellent communication skills, team spirit and customer centric attitude are the most needed qualities.

What you’ll bring:

• Excellent written and spoken commination skills
• Customer centricity
• Troubleshooting and logical reasoning skills
• Team spirit
• Advanced English
• Any other European language is a plus

We are looking forward to discussing this position with you soon!

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Brief description of the company

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.

Number of employees

500-999 employees

Company address

Lenovo s.r.o.
Landererova 12, Lenovo Slovakia, Lenovo Slovakia, Lenovo Slovakia
81109 Bratislava
http://www.lenovo.sk