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Services Sales Support Representative & Claims Analyst

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Landererova 12, Bratislava
  • Basic wage component (gross) and other rewards: 1 150 EUR/monthBase gross monthly salary from minimum 1150 EUR and above, depending on experience + variable part 12% of your annual earnings
  • Contract type: full-time

Job description, responsibilities and duties

We are currently recruiting a Sales Support representative & Claims Analyst, who will play a key role in supporting our sales teams across EMEA and optimizing our services sales processes, together with claims processing.

The candidate will be responsible to understand the end to end systems used to create and manage service contracts and support day to day activity in those systems. The Sales Support & Claims team is crucial for Lenovo in order to help our business grow, speed up the contract process, and increase customer satisfaction.

This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your carrier, use your potential, influence the processes set up, communicate in foreign languages on a daily basis and to get the sense of Lenovo business. We are looking for pro-active people who do not like a routine at work.

The team supports the EMEA region and we are looking for candidates with the following language combination: English + any other language is welcome.

Interactions: The team will interact with Sales teams (40%), internal customers (e.g. pricing, order management – 20%), and external customers / Lenovo Business Partners (40%) This position is dedicated to meeting the expectations of internal and external customers.

Responsibilities include:

• Contract Creation
• Validation of terms and conditions
• Contract Maintenance
• Contract Renewals
• Contract Registration
• Proposal and Price Quotes Creation
• Solution Design / Configuration
• SOW Preparation
• Audit ready documentation creation and storage maintenance

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Strong written and verbal English communication skills
• Additional European language skills are an advantage
• At least 1+ years experience in maintenance services back office or sales support is an advantage
• Strong PC Background (Word, Excel, Outlook, etc)
• Customer Satisfaction and Customer Escalation Management
• Strong ability to gather, analyze, monitor, and document data
• Exceptional interpersonal and relationship management skills
• Team player who is highly motivated & detail-oriented
• Flexibility to work in a fast-paced environment and manage multiple concurrent tasks / projects / priorities

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Brief description of the company

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.

Number of employees

500-999 employees

Company address

Lenovo s.r.o.
Landererova 12, Lenovo Slovakia, Lenovo Slovakia, Lenovo Slovakia
81109 Bratislava
http://www.lenovo.sk