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Sales Transaction Support Representative

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Landererova 12, Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 250 EUR/monthBase gross monthly salary from minimum 1250 EUR and above, depending on experience + variable part 12% of your annual earnings
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

The Sales Support & Claims team is crucial for Lenovo in order to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your carrier, use your potential, influence the processes set up, communicate in foreign languages on a daily basis, and to get the sense of Lenovo business.

We are looking for pro-active people who do not like a routine at work. The team supports the EMEA and interacts with IDG APOS Sales teams (60%), internal customers (e.g. BT, IT pricing, order management – 30%) and external customers / Lenovo Business Partners (10%). This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting sellers to offload them from Administrative and non-customer facing activities. The role is instrumental for increasing our Sellers efficiency and focus on our customers.

Responsibilities include:

- Contract and quote creation
- Validation of terms and conditions
- Contract Maintenance
- Contract Renewals
- Contract Registration
- Proposal and Price Quotes Creation
- Involvement in testing
- Quote data preparation and analysis


You will report to Operations Manager.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

The ideal candidate will be detail oriented with strong communication skills, able to work independently and driven for results. Due to cooperation with various cultures we are looking for an open-minded, proactive person who is willing to take ownership and contribute to profit of the company. We need somebody who will be able to demonstrate the ability to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution.

Other requirements included:

- 1+ years of experience with customer facing role
- Contract administration experience is an advantage
- Ability to gather, analyze, monitor, and document data
- Written and verbal English communication skills
- Exceptional interpersonal and relationship management skills
- Facilitation and collaboration skills
- Must be a team player
- Flexibility to work in a fast-paced environment


Brief description of the company

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.

Number of employees

500-999 employees