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Premier Technical Support Specialist With Slovak/Czech Language

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Landererova, Bratislava
  • Basic wage component (gross) and other rewards: 1 900 EUR/monthBase gross monthly salary from minimum 1900 EUR and above, depending on experience + variable part 12% of your annual earnings
  • Contract type: full-time

Job description, responsibilities and duties

This is a technical role within the Lenovo’s Premier Technical Support team based in Bratislava, Slovakia. In this role you will be delivering best in class support to Lenovo’s Premier Support customers. Over phone and email, you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up, and customer communication.

In this role, you will be based in our Bratislava office with our Premier Technical Support team and directly reporting to Technical Support Manager.

Day-To-Day Tasks:
• Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
• Identifies the cause of hardware / software faults and provide a solution
• Maintain exceptional case notes and follow set out processes
• Resolve over phone or email or onsite via parts and engineer dispatch
• Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.
• Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with other technical team members when relevant.
• Monitors own ‘open case’ workload and drives to closure.

Position Requirements:
Desirable Qualities/ Nice-to-have:
• Experience within IT Services and Working with Field Service Providers
• Knowledge on Windows Operating Systems and MS Products
• Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)
• A positive can-do attitude with exceptional time management skills, adjusting workloads to rapidly changing priorities
• Pro-active attitude and willingness to learn
• Effective communication skills able to demonstrate active listening at all levels - written and verbal
• Ability to multitask, prioritise own workloads and keep within set out SLA’s
• Business fluent English and Czech/Slovak, Hungarian of advantage

Want to hear more on Premier Support? Have a look at what our teams says on Premier Support: https://bit.ly/312wSPq

About Lenovo Premier Support Services
Lenovo first class Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

Employee perks, benefits

What Lenovo can offer You:
- 3 sick days per year
- Additional vacation days
- 100% sick leave compensation up to 2 months per year
- a broad selection of soft and hard skills trainings and individual mentoring
- 1:1 contribution to the Third Pillar Pension System

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Slovak - Advanced (C1) and Hungarian - Advanced (C1) and Czech - Advanced (C1) and English - Advanced (C1)

Number of years of experience

0

Personality requirements and skills

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Brief description of the company

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.

Number of employees

500-999 employees

Company address

Lenovo s.r.o.
Landererova 12, Lenovo Slovakia, Lenovo Slovakia, Lenovo Slovakia
81109 Bratislava
http://www.lenovo.sk

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