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Inside Sales Support Representative for Middle East region

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 150 EUR/monthBase gross monthly salary from minimum 1150 EUR and above, depending on experience + variable part
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for Inside Sales Support Representative to support our sales team in Middle East in their day to day agenda and back office tasks.

The Sales Support Representative will support a specific dedicated EMEA region and interact with Sales teams (60%), internal customers (e.g. pricing, order management – 30%) and external customers / Lenovo Business Partners (10%).

This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting sellers to offload them from administrative and non-customer facing activities. The role is instrumental for increasing our Sellers efficiency and focus on our customers.

Your responsibilities will include:

- Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process while interlocking with the pricing team and profit managers to ensure the customer is able to place order against valid contract
- Contract management (creation, validation, maintenance, etc.)
- Interlock with logistics to ensure delivery requirements are met and understood by end-customer
- Interlock with finance regarding approvals and credit note creation for returned goods
- Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
- Process Education and New Tools Testing: within this role, you are asked to onboard new tasks & tools and to look for efficiencies in our processes and tools (mainly CRM)
- Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel…

Organization
You will report to Sales Support Manager. You will participate in weekly collaborative planning calls and meetings.

About Lenovo

We are Lenovo!
Currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective field. We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world.

We are dedicated to fostering an environment that encourages entrepreneurism and ownership - a workplace where your talents can be challenged, and your efforts recognized and rewarded. We’re the progressive thinkers, creative doers and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. No matter what team you’re a part of, joining us you can create real impact.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

The ideal candidate will be a detail oriented, self-starter possessing the ability to work in a teamed environment supporting a group of inside sales representatives in their day to day selling efforts.

Minimum 1 year working experience in similar position

Soft skills:
• Strong communication skills
• Customer facing skills, both by phone and e-mail
• Customer Satisfaction and Customer Escalation Management
• Ability to adapt to cultural differences
• Ability to work independently
• Highly motivated individual with proactive approach, driven for results
• Ability to quickly grasp complex systems, procedures.

Language Requirements:
• Fluent English (spoken and written) is a must

Technical Skills:
• Ability to work with various software packages (MS Office) – Advanced
• Experience with Sales processes and back office administration- nice to have
• CRM application - nice to have

If your experience looks a bit different from what we’ve identified, but you feel you’d still be the best match for the role, we’d like to hear from you and get to know you better.

What We Will Offer You:
• An open and stimulating environment within one of the most forward thinking IT companies
• Flat structures and fast decision-making processes
• A modern and flexible way of working to combine personal and professional life, working from home
• An international team with a high focus on Gender Diversity
• Attractive compensation package

We are looking forward to discussing this position with you soon!

Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

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Brief description of the company

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.

Number of employees

500-999 employees

Company address

Lenovo s.r.o.
Landererova 12, Lenovo Slovakia, Lenovo Slovakia, Lenovo Slovakia
81109 Bratislava
http://www.lenovo.sk