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Vendor Operations Specialist

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Landererova 12, Bratislava
  • Basic wage component (gross) and other rewards: Base gross monthly salary from minimum 1500 EUR and above, depending on experience + variable part
  • Contract type: plný úväzok

Job description, responsibilities and duties

A multilingual team responsible for daily operational support of EMEA AWSPs (Authorized Warranty Service Providers) on warranty repair related queries is looking for Vendor Operations Specialist

Main responsibilities are:

• Provide on-time communication and quality support to AWSPs and Service Delivery Managers using Sales Force Case management system
• Respond to validation issues highlighted by SAP CRM
• Validating Out of Warranty cases in SAP (Proof of Purchase - Invoice)
• Solving SAP CRM technical and process issues & manage daily anomalies within the SAP CRM system
• SAP CRM account administration & management of certifications
• Exceptions processing (performance metrics, mechanical assembly)
• Cooperates with mainly billing to ensure payment of only valid transactions
• Regularly updates Warranty process documentation on E-support web page and management of the E2E Process
• Cooperating with internal BT/IT on:
- solving claims errors
- clean order process
- testing system changes
• Channel Services Newsletter updates

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

The ideal candidate will have experience of working with administration systems, administering warranty claims.

They should be able to demonstrate that they:

• Can communicate effectively in English by telephone and email
• Focus on the customer and understand how their actions impact customer satisfaction
• Are alert to the potential for fraud
• Can solve problems for the service partners

Skills:
• Strong communication skills – ability to cooperate with different functions on solving an issue
• Presentation skills – ability to present and lead meetings / calls with of Service delivery managers
• IT skills: Advanced MS Excel skills (functions, pivot tables, charts), VBA knowledge is advantage
• Business level English skills both written and verbal (other foreign language is an advantage)
• Analytical thinking with ability to identify and interpret trends in complex data sets

Experience:
• 2-3 years of experience in customer support area, preferred in billing
• Knowledge of Services Operations is an advantage
• Previous experience with SAP CRM is advantage
Behavior:
• Organized person with attention to detail, keeping deadlines
• Must be able to work independently without close supervision
• Proactive team player with positive approach
• Be able to work under pressure

The candidate should be able to communicate proficiently in English and preferably one other European language such as: German, French, Italian or Spanish.

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Brief description of the company

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.

Number of employees

500-999 employees

Company address

Lenovo s.r.o.
Landererova 12, Lenovo Slovakia, Lenovo Slovakia, Lenovo Slovakia
81109 Bratislava
http://www.lenovo.sk