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Sr. Inside Sales Support Representative EMEA

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Landererova 12, Bratislava
  • Basic wage component (gross) and other rewards: 1 600 EUR/monthBase gross monthly salary from minimum 1600 EUR and above, depending on experience + variable part 12% of your annual earnings
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for senior Sales Support Representative to support our customers and sales team in their day to day agenda and back office tasks.

The ideal candidate will be detail oriented with strong communication skills, able to work independently and driven for results. Due to cooperation with various cultures we are looking for an open-minded, proactive person who is willing to take ownership and contribute to profit of the company.

Your main goal is to increase customer satisfaction by minimizing escalations and improve customer experience with Lenovo by providing accurate and on-time solutions.

The job consists of 2 elements:
Sales Support Support provided to our Internal Sales Reps and face to face Reps with back-office tasks related to opportunity to contract management, creation of system configurations based on our product portfolio, as well as provide proactive follow-up and information on overall account support, while having regular interlocks with your Sales Reps.

Your responsibilities will include:
- Submission of part number change requests
- Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process
- Interlocking with the pricing team to align on profitability
- Ensure the customer is able to place order against valid contract
- Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
- Onboarding of new tasks & tools to help to increase sales facing time
- Define efficiencies in our processes and tools and implement them
- Coordinate team's activities and handle workload distributions Business
- Partner/End Customer Support Act as a single point of contact for selected BPs and End customers on all pre and post sales queries related to validity of products on contracts, ordering, logistics & services related questions.

Organization
You'll report to Sales Support Manager.

Employee perks, benefits

What We Will Offer You:

- An open and stimulating environment within one of the most forward thinking IT companies
- Flat structures and fast decision-making processes
- A modern and flexible way of working to combine personal and professional life, working from home
- An international team with a high focus on Gender Diversity
- Attractive compensation package

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

The support requires:
- Consistent interaction (via email, call) and professional communication with external and internal customers
- Proactive customer approach striving the best possible CX
- Identification and understanding of customer needs
- E2E process with ability to focus on priorities- orders, tenders, error handling
- Work with solutions teams to ensure opportunity can be created and order submitted by customer
- Aid revenue flow by solving any potential issues that could impact ordering process on customer side.

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Brief description of the company

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.

Number of employees

500-999 employees

Company address

Lenovo s.r.o.
Landererova 12, Lenovo Slovakia, Lenovo Slovakia, Lenovo Slovakia
81109 Bratislava
http://www.lenovo.sk

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