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Managed Services Manager

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Landererova 12, Bratislava
  • Basic wage component (gross) and other rewards: Minimum base salary starts from 2300 EUR, the final offer depends on experience and variable part
  • Start date: 15.05.2019
  • Contract type: full-time

Job description, responsibilities and duties

Position Description:
As Managed Services Manager, you will be responsible for providing solution on customer’s services requirement for managed and deployments services that includes installation and asset recovery / disposal services. This services are on top of standard services portfolio, and it is required to customize solutions and make them customer tailored.
You will be working with external service partners sub-contracted by LENOVO who will your main stakeholders.
Main goal is to provide customer facing offer considering all requirements and needs related to Managed / Deployment services, providing it in timely manners to customer satisfaction in order to avoid escalations and trying to solve request as soon as possible.
Your customer will be Lenovo hardware sales team, Lenovo internal departments (finance, project managers), external customers and other stakeholders.
You will be working across countries, so work from home is possible.

Your main responsibilities will be:

- Provide LENOVO Solution offering for Managed and Deployment services and Asset recovery services
- Managing external service partner (regular calls, business reviews)
- Maintaining pipeline of services opportunities, preparing reports, monthly / quarterly services revenue forecasts
- Handling calls to propose solutions and services to internal LENOVO teams and provide response to customers
- Tracking ongoing projects
- Working on documentations: preparing Statement of Work for customer projects, Services Proposals
- Supporting on-boarding of new service partners
- Enablement and set-up of new services
- Team support: Training new colleagues and members of team, back-up, ad hoc reports, presentations
- Bring new ideas how to increase upsell /services sales revenue

Position Requirements:
- Effective and essential communication skills
- Prompt and proactive actions
- Strong focus on E2E ownership
- Effective management: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, services/partner engagement, opportunity management, pipeline management
- Experience leading large deals especially those complex deployment solutions
- Fluent English is a requirement

Minimum base salary starts from 2300 EUR, the final offer depends on experience and variable part

At Lenovo we're proud to be an equal opportunity employer. Applications from people with disabilities are welcome!

About Lenovo Services

We think and act differently!
Lenovo Services is shifting its focus from hardware to a solution driven company with the customer in the centre of attention. The Services portfolio for PC products brings end-to-end solutions that span the lifecycle of Lenovo customers’ systems, helping them maintain, protect, support, connect, manage and eventually, dispose of their assets in an environmentally sound and cost-effective way. Lenovo Services offer world-class services and support across all Lenovo products and market segments for both Think as well as for Idea and Lenovo branded hardware products.
Be one of the changemakers. Join Lenovo!

About Lenovo

Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do.

Basic wage component (gross) and other rewards

Minimum base salary starts from 2300 EUR, the final offer depends on experience and variable part

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)

Language skills

English - Advanced (C1)


Brief description of the company

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive. Lenovo strives to be a new world company that makes award-winning products for our customers. We design innovative and exciting products and services to meet our customers’ needs.

If this sounds appealing to you, do not hesitate and apply for a job with us now! We would love to talk to you!

Number of employees

500-999 employees

Company address

Lenovo s.r.o.
Landererova 12
811 09 Bratislava