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Services Management Office Coordinator (Ref. No.: 68085)

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Landererova 12, Bratislava
  • Basic wage component (gross) and other rewards: Minimum base salary starts from 1525 EUR, the final offer depends on experience and variable part
  • Contract type: full-time

Job description, responsibilities and duties

You would be responsible for:

• Installation and setup of Desktop, Laptop and Tablet devices
• Management of incidents and requests for DaaS customers
• Monitoring and managing inventory levels
• Working on escalations from the customers supporting teams based in EMEA as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers
• Invoicing the customer and vendor for services delivered
• Continue developing your knowledge of Lenovo product range and troubleshooting techniques, identify tools and automation opportunities
• Ensuring customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance or reliability
• Processing Orders for New devices, re-deploying devices

Basic wage component (gross) and other rewards

Minimum base salary starts from 1525 EUR, the final offer depends on experience and variable part

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

This is a newly created SMO (Services Management Office) Service Coordinator that requires working onsite at designated Lenovo Managed Services customers.

Position Requirements:
• 2-3 years project coordination experience, ideally in services environment
• Fluent English
• Experience with ticketing tools
• Skilled in Excel
• Persistent, detail oriented, able to multitask

Advertiser

Brief description of the company

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive. Lenovo strives to be a new world company that makes award-winning products for our customers. We design innovative and exciting products and services to meet our customers’ needs.

If this sounds appealing to you, do not hesitate and apply for a job with us now! We would love to talk to you!

Number of employees

500-999 employees

Company address

Lenovo s.r.o.
Landererova 12
811 09 Bratislava
http://www.lenovo.sk