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Customer Fulfillment Representative

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: Base gross monthly salary from 1400 EUR, depending on experience + variable part
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Customer Fulfillment Representative owns the communication with Consumer accounts and is responsible for all Order management aspects.
this person will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business.

Main responsibilities include:

- Proactively managing customer relationship and solving all the customer open queries - like estimated arrival date, supply issues, critical orders, escalation etc.
- Management of E2E process - from Order receipt to Delivery
- Proactively managing order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place.
- Proactively manage Backlog to ensure orders are fulfilled on time and within SLA.
- Ensures all necessary actions are in place to meet Serviceability KPIs
- Respond to all requests in a timely fashion ensuring that any external/internal communications are on professional level.
- Take ownership of accounts assigned, deliver excellent customer service, build relationship with the sales and customers
- Out of boxing thinking, look for gaps in the processes and possible improvements, focus on innovative ideas
- Focus on lessons learned and provide recovery proposals
- become Lenovo Ambassador for consumer business in France

Basic wage component (gross) and other rewards

Base gross monthly salary from 1400 EUR, depending on experience + variable part

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

logistics, manufacturing

Personality requirements and skills

• Customer oriented
• Logistics/manufacturing background
• PC literate, with ability to work with various software packages (e.g. MS Office, SAP knowledge is an advantage)
• English (oral and written) necessary
• French (oral and written) necessary
• Positive attitude, strong customer care skills
• Confident communicator
• Good time and task management
• Good team player
• Ability to learn and adapt
• Ability for analytical thinking
• Ability to work in stress

Advertiser

Brief description of the company

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive. Lenovo strives to be a new world company that makes award-winning products for our customers. We design innovative and exciting products and services to meet our customers’ needs.

If this sounds appealing to you, do not hesitate and apply for a job with us now! We would love to talk to you!

Number of employees

500-999 employees

Company address

Lenovo s.r.o.
Landererova 12
811 09 Bratislava
http://www.lenovo.sk