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DCG Customer Fulfillment Representative with German Language

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Landererova 12, Bratislava
  • Basic wage component (gross) and other rewards: Base gross monthly salary from 1100 EUR, depending on experience + variable part
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for experienced Customer Service Representative who will be taking care of partners in German speaking countries, in EMEA region.
Main responsibilities are:
• Pro-actively manage customer relationship and solving all the customer open queries - like estimated arrival date, claims, EOL situation, escalation etc.
• Pro-actively manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
• Pro-actively manage Backlog to ensure orders are fulfilled on time and within SLA. Respond to all requests in a timely fashion ensuring that any external communications are on professional level.

Basic wage component (gross) and other rewards

Base gross monthly salary from 1100 EUR, depending on experience + variable part

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) and German - Upper intermediate (B2)

Personality requirements and skills

• Degree or equivalent business experience
• Customer Service experience in multinational environment is a plus
• PC literate, with ability to work with various software packages (e.g. MS Office, SAP knowledge is an advantage)
• Positive attitude, strong customer care skills
• Confident communicator
• Good time and task management
• Good team-player
• Ability to learn and adapt
• Ability for analytical thinking
• Ability to work in stress

Advertiser

Brief description of the company

Lenovo is a global company with executive offices in Raleigh, North Carolina, USA, Beijing, China, and Singapore. Its principal operations are in Beijing, China, and Raleigh, North Carolina, USA, with an enterprise sales organization worldwide. The company employs more than 60,000 people worldwide.

We have a unique combination of people, technology and vision to bring something new to the market and the world.
We make the technology tools that allow millions of customers to do more and do it better.
And we have a unique mindset that’s different from any other major company in the world.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive. Lenovo strives to be a new world company that makes award-winning products for our customers. We design innovative and exciting products and services to meet our customers’ needs.

Lenovo is strengthening customer and partner relationships, building brand awareness, and demonstrating the capabilities of our products and services by sponsoring organizations that share our corporate values and are pioneering innovators within their field.

Lenovo must attract and retain the best people in the world - individuals who are diverse, flexible, highly skilled and motivated; who understand how their work contributes to the company and its culture, and who demonstrate dedication to their customers - both internally and externally. We support team spirit but also encourage individual development. We are creating a culture where people achieve their highest potential and deliver extraordinary results.

If this sounds appealing to you, do not hesitate and apply for a job with us now! We would love to talk to you!

Number of employees

500-999 employees

Company address

Lenovo s.r.o.
Landererova 12
811 09 Bratislava
http://www.lenovo.sk