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DCG Customer Fulfillment Representative with German Language

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Landererova 12, Bratislava
  • Basic wage component (gross) and other rewards: Base gross monthly salary from 1100 EUR, depending on experience + variable part
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for experienced Customer Service Representative who will be taking care of partners in German speaking countries, in EMEA region.
Main responsibilities are:
• Pro-actively manage customer relationship and solving all the customer open queries - like estimated arrival date, claims, EOL situation, escalation etc.
• Pro-actively manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
• Pro-actively manage Backlog to ensure orders are fulfilled on time and within SLA. Respond to all requests in a timely fashion ensuring that any external communications are on professional level.

Basic wage component (gross) and other rewards

Base gross monthly salary from 1100 EUR, depending on experience + variable part

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) and German - Upper intermediate (B2)

Personality requirements and skills

• Degree or equivalent business experience
• Customer Service experience in multinational environment is a plus
• PC literate, with ability to work with various software packages (e.g. MS Office, SAP knowledge is an advantage)
• Positive attitude, strong customer care skills
• Confident communicator
• Good time and task management
• Good team-player
• Ability to learn and adapt
• Ability for analytical thinking
• Ability to work in stress

Advertiser

Brief description of the company

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive. Lenovo strives to be a new world company that makes award-winning products for our customers. We design innovative and exciting products and services to meet our customers’ needs.

If this sounds appealing to you, do not hesitate and apply for a job with us now! We would love to talk to you!

Number of employees

500-999 employees

Company address

Lenovo s.r.o.
Landererova 12
811 09 Bratislava
http://www.lenovo.sk