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Critical Situation Project Manager (Ref. No.: 68643)

Lenovo (Slovakia) s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: Base gross monthly salary from 1400 EUR, depending on experience + variable part
  • Contract type: full-time

Job description, responsibilities and duties

In this role, you will support Lenovo customers in situations which have been identified as having Critical impact to Lenovo continuing business relationship with the customer.

Responsibilities:

• Manage Critical customer situations via telephone, e-mail, and letter for the Lenovo company to resolve severe situations that may result in the loss of future business
• Utilize all of the companies resources to resolve customer issues
• Develop action plan that will provide a satisfactory outcome for the customer.
• Identify, analyze, and interpret trends/patterns in complex data sets
• Assist in the development of new processes and procedures that will enhance our overall service to our customers
• Provide cost effective solutions to customers issues within the company guidelines that will satisfy the customer to Lenovo's high standards.
• Actively cooperate with authorized service providers in regions
• Work closely with management to prioritize business and information needs
• Locate and define new process improvement opportunities

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

• Strong communication skills (presenting over the phone, taking requirements, data tracking, having discussions with people abroad)
• Very good organizational skills, including prioritization, time-management and multi-tasking
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Project management skills to develop action plan, define owners and time line and track progress through final resolution
• Relative experience in the computing industry
• MS Office skills – Excel, PowerPoint
• English - proficient; French - optional

Advertiser

Brief description of the company

Lenovo is a global company with executive offices in Raleigh, North Carolina, USA, Beijing, China, and Singapore. Its principal operations are in Beijing, China, and Raleigh, North Carolina, USA, with an enterprise sales organization worldwide. The company employs more than 60,000 people worldwide.

We have a unique combination of people, technology and vision to bring something new to the market and the world.
We make the technology tools that allow millions of customers to do more and do it better.
And we have a unique mindset that’s different from any other major company in the world.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive. Lenovo strives to be a new world company that makes award-winning products for our customers. We design innovative and exciting products and services to meet our customers’ needs.

Lenovo is strengthening customer and partner relationships, building brand awareness, and demonstrating the capabilities of our products and services by sponsoring organizations that share our corporate values and are pioneering innovators within their field.

Lenovo must attract and retain the best people in the world - individuals who are diverse, flexible, highly skilled and motivated; who understand how their work contributes to the company and its culture, and who demonstrate dedication to their customers - both internally and externally. We support team spirit but also encourage individual development. We are creating a culture where people achieve their highest potential and deliver extraordinary results.

If this sounds appealing to you, do not hesitate and apply for a job with us now! We would love to talk to you!

Number of employees

500-999 employees

Company address

Lenovo s.r.o.
Landererova 12
811 09 Bratislava
http://www.lenovo.sk