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Customer support (advanced English)


Information about the position

  • Place of work: Nitra
  • Basic wage component (gross) and other rewards: 950 EUR/monthFrom 950 EUR brutto monthly depending on the level of expertise *
  • Start date: Immediately
  • Contract type: full-time

Job description, responsibilities and duties

We are offering this job opportunity for a candidate who is keen on:
* Daily spoken and written interaction with English native speakers
* Administrative scope of work - including processing of orders, claims, general queries, handling incoming emails and phone calls
* Providing advisory on LEDVANCE products and processes
* Daily work in SAP and other systems

Sounds good? Then send us your CV right away.
Currently we have 1 open vacancy in the existing team operating as ,,Customer service support".

Information about the selection process

Please send your CV in English language.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

The position is suitable for a fresh graduate


Personality requirements and skills

We are looking for a candidate with:
* ADVANCED level of English language - C1 level is a must
* Willingness to provide support via phone (handling not only emails but also incoming phone calls)
* Previous customer care experience (order entry, claim handling, 1st level support etc.) - not mandatory, will only be a plus
* Strong focus on the customer
* Professional spoken and written communication
* Ability to work independently
* Responsible and proactive attitude
* Stress resistance
* Solid PC skills

Suitable for graduates with the right attitude and motivation.

* According to the law, publication of the basic wage component (minimum wage for advertised positions) is required. As an employer we emphasize that we will carefully consider your expertise, assumptions and previous experience related to the position, and we will set the remuneration fairly in a view of your qualifications for the position and the situation on the labor market.


Brief description of the company

Spoločnosť LEDVANCE je svetovým lídrom v oblasti osvetľovacej techniky. Firma vznikla odčlenením klasického osvetlenia z firmy OSRAM a kombinuje tradičné všeobecné osvetlenie s modernou osvetľovacou technikou.
LEDVANCE zamestnáva celosvetovo približne 10 000 zamestnancov a má zastúpenie vo viac ako 70 krajinách.
Na Slovensku má zastúpenie v Nitre, kde budujeme Centrum zdieľaných služieb - Global Shared Services. Náš tím momentálne pozostáva z viac ako 200 zamestnancov a podporujeme naše európske závody v oblasti zákazníckeho servisu, nákupu, účtovníctva, financií, personalistiky, kvality, marketingu a naše služby stále rozširujeme.

Number of employees

200-249 employees