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Customer support (advanced English)


Information about the position

  • Place of work: Nitra
  • Basic wage component (gross) and other rewards: 900 EUR/monthFrom 900 EUR brutto monthly depending on the level of expertise *
  • Start date: By agreement
  • Contract type: full-time

Job description, responsibilities and duties

Are you looking for a job where:
* You use English language on daily basis - you will face daily spoken and written interaction with native speakers.
* You can bring out your communicativeness.
* You utilize your ability to organize and prioritize.
* You improve in providing professional customer care.
* You improve your presentation and negotiation skills.

Sounds good? Then send us your CV right away.
Currently we have 1 open vacancy in the existing team operating as ,,Front office customer support".

Your main tasks will be:
* Handling incoming phone calls from existing customers and business providers
* Handling incoming emails
* Assessment of received claims and requirements
* 1st level support
* Providing advisory and information regarding LEDVANCE products and processes
* Escalations according to guideline
* Daily work in SAP
* Other administrative tasks

Information about the selection process

Please send your CV in English language.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

The position is suitable for a fresh graduate


Personality requirements and skills

We are looking for candidates who have:
* ADVANCED level of English language - C1 level is a must
* Previous customer care experience (order entry, claim handling, 1st level support etc.) will be a plus
* Strong focus on the customer
* Professional spoken and written communication
* Ability to work independently
* Responsible and proactive attitude
* Ability to prioritize, good time management
* Preciseness at work and following work instructions
* Stress resistance
* Solid PC skills
* Willingness to work at 09:30 - 18:00

Suitable for graduates with the right attitude and motivation.

* According to the law, publication of the basic wage component (minimum wage for advertised positions) is required. As an employer we emphasize that we will carefully consider your expertise, assumptions and previous experience related to the position, and we will set the remuneration fairly in a view of your qualifications for the position and the situation on the labor market.


Brief description of the company

Spoločnosť LEDVANCE je svetovým lídrom v oblasti osvetľovacej techniky. Firma vznikla odčlenením klasického osvetlenia z firmy OSRAM a kombinuje tradičné všeobecné osvetlenie s modernou osvetľovacou technikou.
LEDVANCE zamestnáva celosvetovo približne 10 000 zamestnancov a má zastúpenie vo viac ako 70 krajinách.
Na Slovensku má zastúpenie v Nitre, kde budujeme Centrum zdieľaných služieb - Global Shared Services. Náš tím momentálne pozostáva z viac ako 200 zamestnancov a podporujeme naše európske závody v oblasti zákazníckeho servisu, nákupu, účtovníctva, financií, personalistiky, kvality, marketingu a naše služby stále rozširujeme.

Number of employees

200-249 employees

Company address

Štúrova 22
949 01 Nitra