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Application & User Management Support Specialist

LafargeHolcim European Business Services s.r.o.

Information about the position

  • Place of work: Protifašistických bojovníkov, Košice
  • Basic wage component (gross) and other rewards: from 1000€ gross, based on experience
  • Contract type: full-time

Job description, responsibilities and duties

Become a new member of our growing team which supports colleagues around the world!

Your main responsibilities will be:
- Monitoring of support mailbox / ticketing application for reported issues and required changes
- Troubleshooting and analysis of the issues raised by end users to extend agreed with technical teams
- Communication and coordination with users on reported issues, resolution of issues and request in ticketing application
- Provision of general information about the tools (definitions, navigation in tool, access to the tool) to end users
- Communication and coordination with technical teams and IT specialist teams on issue resolution
- Participation on monthly validations as a part of month end closing process, support of regular release process, mainly execution of testing and validation activities in corporate reporting applications
- Management of user accounts and resolution of requests/problems related to user management
- User management tasks performed and fully documented in compliance with the defined internal and external audit governance framework

Basic wage component (gross) and other rewards

from 1000€ gross, based on experience

Employee perks, benefits

As a stable international company we provide a unique experience to our employees, where they can:
- use their language skills on daily basis
- attend internal development and language courses
- receive financial benefits
- grow professionally in accounting/financial area
- work with a dynamic international team in our new modern environment in a great location
- develop soft skills on internal training sessions.

And be motivated with additional benefits and development plan for each specialist in the modern premises of the city center of Kosice.

Information about the selection process

Do you want to be a part of our SSC? Send us your structured CV in English
- Chosen candidates are contacted by HR for a short phone interview. Due to capacity reasons we do not contact all candidates
- Candidates CV, who are not contacted via phone, will be saved in database for future possible cooperation
- Next step is a personal interview with internal HR

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Business Informatics, Finance, Accounting, IT

Language skills

English - Intermediate (B1)

Other knowledge

SAP - advanced
Microsoft Excel - advanced

Personality requirements and skills

- Sound knowledge of the accounting standards (IFRS), knowledge of SAP FC, BW and Qlikview
- Strong analytical thinking
- Very good MS Office
- Ability to react promptly on issue raised
- Very good communication skills
- Good time management and organization of own work
- Ability to focus on details
- Foster teamwork and cooperation
- Customer focus
- Flexibility to travel if required


Brief description of the company

European Business Services´s team, located in a modern and dynamic office in the heart of Košice, is providing financial and administration support for LafargeHolcim’s branches within Europe. Our BSC was established in 2014 on green field developing its international projects within Europe.
In the development phase of the company we provide a unique experience to our employees, where they are using their language skills on daily basis (with English as the corporate language), grow professionally with their expertise, and development in the hard skills as well as soft skills area. With team work as one of the main domain we have been able to grow our business in international measures and continue to expand to more countries.

For more information please visit

Number of employees

250-499 employees

Company address

LafargeHolcim European Business Services s.r.o.
Protifašistických bojovníkov 11
040 01 Košice