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Kyndryl Service Desk Advisor

Kyndryl Services Slovensko, spol. s r.o.

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 500 EUR/monthMinimum salary starts at 1500 euro monthly gross and is depending on relevant experience.
  • Start date: 15.06.2022
  • Contract type: full-time

Job description, responsibilities and duties

Kyndryl Slovakia is dedicated to support Ukrainian nationals in search of employment in Slovakia. In this process, we utilize the simplified process of ensuring all requisite permits are in place as regulated by the Government of the Slovak Republic.

The Kyndryl Support Desk is transforming how we provide Helpdesk services. We are looking for talented Windows/Mac/Linux support Advisors to join our team in Bratislava, Slovakia.

Responsibilities:
As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our end users. Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our Kyndryl Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.
This role requires outstanding communication, collaboration and problem-solving skills. Must have the ability to work in Slovakia without current/future need for Kyndryl sponsorship.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

1-2 years Windows/Mac/Linux support experience
1-2 years of troubleshooting experience
Customer support experience and service focus
Active listener with the flexibility to modify approach and adapt to customer needs
Ability to multi-task
Proven problem-solving skills
Knowledge sharing
Experience in support of Window/Mac or Linux OS and applications

Advertiser

Brief description of the company

Spoločnými silami dokážeme posunúť vpred kľúčové systémy, na ktoré sa spolieha digitálna ekonomika. Naši experti, poskytujúci služby viac ako 4 600 zákazníkom, ktorí vyžadujú špičkové technológie v odvetviach s vysokou mierou regulácie, vrátane 75 % spoločností z rebríčka Fortune 100, budú navrhovať, prevádzkovať a spravovať tie najpokročilejšie a najspoľahlivejšie technologické infraštruktúry, ktoré moderný svet nevyhnutne potrebuje.

Vďaka flexibilnej a intenzívnej spolupráci s našimi zákazníkmi dokážeme maximalizovať prínos technológií a zároveň sa neustále snažíme zlepšovať v tom, čo robíme, aby sme dokázali splniť všetky očakávania. Pridajte sa k nášmu pestrému tímu oduševnených technologických expertov, ktorí sú strojcami technológií budúcnosti.

Number of employees

1000 and more employees