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Request for Service Manager

Kyndryl Services Slovensko, spol. s r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 890 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

As Request for Service (RFS) Manager you will be responsible for a client facing role supporting a specific Kyndryl UKI commercial account. You will work in a partnership with a UKI Base growth leadership team to ensure Signing, Revenue and GP targets of your accounts are met/exceeded in addition to achieving Global RFS metrics. You will be working in close collaboration with various roles in the account ranging from solution & delivery teams, commercial & finance managers to account executives as well as with external vendors.


The main job responsibilities include:

- Support RFS revenue and GP targets, showing week on week progression, including Forecasting, Cadence reports as well as chairing weekly customer calls
- Working alongside key stakeholders to execute account growth strategies; Engage with clients directly, to secure increased Kyndryl project wallet-share;
- Be the customer focal point for RFS, optimize RFS execution through account / team / center / cross-center collaboration;

- Demonstrate pre-sales focus and ownership for RFS from initial discussions with the client to evaluating the success of the projects consisting of:
- initial discussions with the client
- obtaining a technical solution
- proposal / SOW / RFS creation
- pricing & PRL creation
- managing client & Kyndryl signatures
- ownership of the customer satisfaction for the proposal.

- Identify and implement operational and process improvements;
- Pro-actively improve the business controls posture for your contract, ensuring audit compliance;
- Responsible for year to year improvement in RFS Customer Satisfaction (NPS).


Required Professional and Technical Expertise:

- Good general knowledge of technologies and services
- Good understanding of contract deliverables with regards to controls, organization, processes
- Good understanding of financial management, business management and cost estimating
- User experience in using: Office Suite: Spreadsheet / Presentations / Word-processing SW

Preferred Professional and Technical Expertise:

- Analytical thinking, good communication skills, problem-solving.
- Time management, prioritization, ability to work with tight deadlines

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Intermediate (B1)

Advertiser

Brief description of the company

Spoločnými silami dokážeme posunúť vpred kľúčové systémy, na ktoré sa spolieha digitálna ekonomika. Naši experti, poskytujúci služby viac ako 4 600 zákazníkom, ktorí vyžadujú špičkové technológie v odvetviach s vysokou mierou regulácie, vrátane 75 % spoločností z rebríčka Fortune 100, budú navrhovať, prevádzkovať a spravovať tie najpokročilejšie a najspoľahlivejšie technologické infraštruktúry, ktoré moderný svet nevyhnutne potrebuje.

Vďaka flexibilnej a intenzívnej spolupráci s našimi zákazníkmi dokážeme maximalizovať prínos technológií a zároveň sa neustále snažíme zlepšovať v tom, čo robíme, aby sme dokázali splniť všetky očakávania. Pridajte sa k nášmu pestrému tímu oduševnených technologických expertov, ktorí sú strojcami technológií budúcnosti.

Number of employees

1000 and more employees