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Service Manager

KONE Shared Service Centre

Information about the position

  • Place of work: Tomášikova, Bratislava
  • Basic wage component (gross) and other rewards: 1 800 EUR/month
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Key responsibilities:

- Improve internal customer experience, create engagement among internal customers
- Take ownership of internal customers requirements and follow problems through to resolution
- Collaborate with Operation Managers to make sure quality and speed of deliveries is meeting Customer expectations and is following KONE Way.
- Identify areas of improvement and submit change proposals to internal customer.
- Respond to customer service requirements in a timely manner.
- Set a clear mission and deploy strategies focused towards the mission
- Develop internal service procedures, policies and standards
- Ensure customers targets and goals are met and coordinate with the Management team to meet these targets.
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Maintain an orderly workflow according to priorities

Employee perks, benefits

We offer:

- Basic wage component from 1800€/ month gross based on relevant experience and language skills
- International and professional environment
- Attractive package of benefits and bonus scheme
- Social and sport events on regular basis
- Great place to work
- Informal culture and friendly colleagues
- KONE trainings in various areas

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

Professional requirements:

- Proven working experience as Team leader or Service Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
Customer service orientation


Brief description of the company

At KONE, our mission is to improve the flow of urban life. Ranked as one of the most innovative companies in the world, KONE is a global leader in elevator and escalator business. Our vision is to deliver the best People Flow® experience, by providing Ease, Effectiveness and Experiences to users and customers over the full life-cycle of the buildings. Did you know we move over one billion people every day? And to make people flow in urban areas as smooth as possible we employ over 57,000 driven professionals in over 60 countries worldwide. Our strategy guides us towards our vision.
We believe that through the renewal we are able to continue to build a safe and healthy working environment and to foster a collaborative culture where people are motivated to develop their competencies and deliver the best results even better in the future. The company’s objective is to offer the best People Flow™ experience by developing and delivering solutions that enable people to move smoothly, safely, comfortably and without waiting in buildings in an increasingly urbanizing environment. KONE class B shares are listed on the NASDAQ OMX Helsinki Ltd in Finland.

Number of employees

200-249 employees

Company address

KONE SSC s.r.o.
Tomášikova 64
831 04 Bratislava