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CRM Specialist

JTI Slovak Republic, s.r.o.

Information about the position

  • Place of work: Einsteinova 21, 851 01 Petržalka, Bratislava V, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 1 700 EUR/monthannual bonus, healthcare, life insurance,
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

What this position is about - Purpose:

CRM Specialist is responsible for the day-to-day management of JTI sales force automation systems. This includes the development & testing of new functionalities and/or system changes, responsibility for end-user and new user training, and providing support to the team in ensuring data integrity and generating reports. This is a perfect opportunity if you are passionate to develop further in the trade marketing team. 

What will you do - Responsibilities:

•    Customer & point of sale database (CRM) consolidation and management
•    Verification of correct information input by Sales Force 
•    Coordination and import into database territory coverage plan 
•    Conducting onboarding for new users and regular training on how to use the system 
•    Defining new functionalities for the system and testing them
•    Active communication with service providers and Sales Force team
• Daily work with Siebel, supporting Fieldforce

Who are we looking for - Requirements:

•    Professional experience in a similar role connected with managing and developing CRM system
•    Functional analysis & design experience including business process and applications configuration design
•    Advanced skills in MS Excel  
•    Ability to work creatively and analytically in a problem-solving environment
•    Ability to absorb professional knowledge quickly and develops skills
•    Highly analytical and data-driven. 
•    Command in Slovak and English is a must
•    Excellent interpersonal skills
•    Power BI experience is an advantage

Employee perks, benefits

What we offer – Benefits:

•    Certified TOP EMPLOYER in Slovakia with long-term double-digit business growth
•    Unique company culture of belonging, positive energy, caring and trust
•    Competitive salary and benefits, including healthcare, life insurance and retirement benefits
•    A wide range of initiatives and tools supporting our diversity and inclusion:
     o    Barrier-free office
     o    Flexible ways of working (50/50 office-from home; flexibility in working hours)
     o    Wellbeing program focusing on work-life balance, physical, mental, social and financial health
     o    Family Leave to support employees who become parents
     o    Possibility to actively engage in initiatives fostering inclusive working environment (Gender Equality, LGBTQIA+, New Ways of Working, Wellbeing)
•    Ongoing development opportunities in a multinational environment that will inspire your professional and personal growth
•    A range of projects and tasks with the autonomy to achieve them

Company on whose behalf the position is being filled

Retail trade


Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

Slovak - Advanced (C1) and English - Upper intermediate (B2)

Other knowledge

MS Office - Advanced

Experience in the position/sector

Experience in a similar role connected with managing and developing CRM system.


Brief description of the company

We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business.

That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend. And why we’ve been awarded Global Top Employer status, six years running.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.

Learn more:

Number of employees

50-99 employees


Contact person: Jarmila Šimková
E-mail: send CV