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Soft Service Manager CEE

Jones Lang LaSalle s. r. o.

Information about the position

  • Place of work: Slovak Republic, Czech Republic, Romania (The job requires travelling)
  • Basic wage component (gross) and other rewards: 3 000 EUR/monthbased on experience
  • Start date: asap
  • Contract type: full-time

Job description, responsibilities and duties

Role Purpose

The Soft Services Manager role, based in Bratislava, is primarily intended to ensure the high quality and consistent delivery of soft services in CEE region. The Soft Services Manager will have specific responsibility for the management of certain vendor relationships services across the area, and responsibility for ensuring that the Integrated Facilities Management team is consistent in quality and delivery, solutions and all arrangements around soft services provision. To achieve this, the Soft Services Manager will work very closely with the onsite delivery teams. The Soft Services Manager is expected to seek and identify best practice from across the wider JLL and the FM industry, in order to grow and develop service delivery with the areas of responsibility.

What his job involves:

1. Management of the vendor relationship for Business Services. Service provision includes:
• Mail and courier operations
• Reprographics
• Ownership of copy areas
• First line support for printers

2. Management of the vendor relationship for Cleaning, Waste & Recycling. Service provision includes:
• Cleaning & housekeeping operations
• Periodical cleaning
• Waste disposal and recycling services
• Various ancillary services under the scope of the contracts, including for example laundry, pest control, which may change from time to time

3. Management of the vendor relationship for Stationery & Office Supplies. Service provision includes:
• Core and non-core stationery
• Non-standard requests for office equipment, inclusive of ergonomic solutions

The Soft Services Manager is responsible for ensuring that the vendor is managed in line with the IFM vendor management process, and in accordance with contracts, measurable Key Performance Indicators and Service Level Agreements.

In all instances, the Soft Services manager is responsible for working closely with the onsite delivery teams to ensure that:

• Full compliance to Environmental Health and Safety regulations is continuously achieved
• Services are managed and delivered consistently across the portfolio of sites
• New sites are seamlessly mobilised, working closely with the Sourcing Manager
• Vendor is managed in line with the IFM (Integrated Facilities Management) vendor management process
• Vendor is managed strictly in line with both IFM and client contract, and associated agreed Key Performance Indicators and Service Level Agreements.
• Reporting flows through from the vendors to the IFM team in accordance with IFM and client requirements
• Budgets and all financial requirements flow through from the vendors to the IFM team in accordance with IFM and client requirements
• Key relationships are built with Facility Managers and Office Service Coordinators across the IFM team in order to ensure delivery goals are met

The Soft Services Manager will also be expected to lead in ensuring the consistency and quality of all other Global Real Estate & Facilities offered soft services.

• Services/products offered in tea points
• Services/products offered in copy areas
• Provision of standard products in meeting rooms

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Employee perks, benefits

• Excellent international career prospects
• Work in an international stable environment
• Great opportunity to your business career
• Other employee benefits

Information about the selection process

If you consider yourself a suitable candidate then please send your application letter and CV both by e-mail to: or apply directly at

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Vzdelanie v odbore

vendor management, facility management, soft service

Language skills

English - Advanced (C1)

Driving licence


Personality requirements and skills

Sound like you? To apply you need to be/ possess skills:

• Ideally 6 years + exposure in Facilities Management role within a large commercial organization.
• Experience of owning facilities contracts and supplier/ contractor management.
• Experience of working with quality, environmental and EHS management systems essential
• Quality, EHS and environmental related accreditations desirable
• Facilities Management industry recognised related qualifications desirable
• Educated to degree level or equivalent
• Ability to work in collaborative team environment
• Vendor/contract management
• Decision making / complex problem solving
• Excellent verbal & written communication
• High level of IT literacy
• Strong communication skills
• Assertiveness
• Practical experience in Soft Services contract delivery
• Demonstrate a good working knowledge of soft services


Brief description of the company

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. We’re in business to create and deliver real value through commercial real estate for clients, shareholders and our own people. In a complex world that is constantly changing, JLL is committed to helping you understand and navigate the intricacies of commercial real estate—whether you’re an investor or occupier of space.

We attract, nurture and reward the best and most diverse people in our industry, who develop enduring client relationships built on quality service, collaboration and trust. Our 70,000 people across 1,000 locations in 80 countries serve the local, regional and global real estate needs of corporates and investors, delivering integrated commercial real estate services built on insight and foresight, sound market research and relevant knowledge.

Our commitment to business success goes beyond the bottom line. Learn more about how we serve our people, partners and community.

Number of employees

25-49 employees

Company address

Jones Lang LaSalle s. r. o.
Námestie Mateja Korvína 1
811 07 Bratislava