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Disputes Coordinator


Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 1 050 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

Job Details

What you will do

OTC (Order to Cash) department`s responsibility covers all processes related to receiving, processing and fulfilling customer`s requests for goods or services. Order to Cash department is continuously working on improvements and process enhancements to fulfill our customer`s requirements in highest quality to ensure customer satisfaction.  

How will you do it

• Providing 2nd level support for the billing issues

• Processing queries from the customers

• Following open credit notes; investigating their cleaning and communication of the outcome to

the customers

• System administration

• Investigation and analysis of the cases coming from the clients

• Daily communication with other teams and with customers

• 70% internal investigation and 30% delivering the resolution to the customer  

What we look for


• Business education degree or adequate professional experience focusing on Finance/Accounting

• 0 – 1,5 years of experience in the Finance department

• Finance background, MS-Office (MS Excel, MS Outlook), ERP experience is an advantage

• C1 level of English

• Willing to develop, learn

• Communicative


• Collaborative, team player

• Proactive attitude

• Flexibility

What you will learn

During your time working in our team you will develop negotiation and communication skills. You will deepen your knowledge in various fields as billing or customer operation. Also you will be able to orient in systems such as CBS and Salesforce.

Our benefits

Besides working in an international environment, you will receive a regularly monthly bonus after your first six months, meal vouchers, a recreation allowance and retail discounts. Additionally, our flexible benefits program will allow you to customize benefits from a selection of 3500 products and service such as gym membership, medical cover, a multi-sports card plus many more.

Our onsite facilities at our Bratislava based office includes a fitness centre, canteen, nursery and coffee machines located on every floor.

If you are relocating to Bratislava to join Johnson Controls, you will be eligible to receive a housing allowance to help you setup your new life in Slovakia.

The gross monthly salary for this position starts from 1050 EUR per month and a monthly bonus that starts after your first 6 months. Please note this is a minimum salary and our compensation packages are based on your professional experience and qualifications.

Our culture

At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.



Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)


Brief description of the company

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.

Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Number of employees

1000 and more employees