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Collections Coordinator with Italian


Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 050 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

Are you interested to speak Italian and chip in with your skills of handling ageing and reconciliation ? You are looking for right place, we will equip you with various of trainings (soft skills, IT tools, excel, etc), which can help you to become part of our team.

What you will do

Our Cash Collections team work to maximize the timely collection of cash from our customers around the globe, through the effective management of enquiries made and received by telephone. We work to keep our aged debt to a minimum through timely action of outstanding debt.

How you will do it

  • Handling collections management for portfolio of international customers, mainly by outgoing calls to customers before and after the due date of the invoice, combined with reminder emails and dunning letters
  • Resolving reasons of non-payment from customer side, and properly codifying these reasons in the respective IT tools used for cash collections purposes
  • Registering customers’ disputes for the assigned portfolio of customers, and submit the disputes to Analysts Collections and/or Collections Specialist for further follow-up
  • Handle in bound calls from respective segments of customers - Process customers’ refunds to customers in case of overpayments and other customer claims
  • Support Cash Application teams by contacting assigned customers, and clarifying with them allocation details for received cash as well as credit notes issued

What we look for

  • Secondary education degree or adequate professional experience focusing on Collections/Customer care / Sales
  • Communicative level of English and Italian 
  • Willing to develop and learn, Communicative, Collaborative, Team player, Proactive attitude, Flexibility, Customer oriented

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Personality requirements and skills

What will you learn

In this dynamic position you will learn and practice negotiation skills on daily basis as you will be the key player on getting our customers to pay. You will acquire management skills, too, as you will need to arrange your daily schedule, obtain as much valid information as possible to make our business grow and our customers satisfied. For all these you will be offered several soft skills trainings and you will have the opportunity to learn from your colleagues, too. As you will be working with Excel and Power BI on daily basis, you will improve your analytical skills so that you are able to easily extract/understand the most important figures from the reports you have at hand.

Our benefits

Besides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, monthly bonus, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs.

You will be based in Johnson Controls offices in the vibrant city center close to the river and Eurovea shopping center. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up!

Salary starting from 1050 EUR/month gross based on relevant experience (plus monthly bonus). This salary is our minimum advertised salary. We value each and every employee who joins Johnson Controls, therefore ensuring our compensation package aligns with your professional qualifications and competencies to the open position you are selected for.

Who we are

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.


Brief description of the company

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.

Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Number of employees

1000 and more employees