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Customer Service Representative with English AND Spanish/Italian/French/German OR Dutch


Information about the position

  • Place of work: Pribinova 19, Bratislava
  • Basic wage component (gross) and other rewards: 1 200 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

What you will do
Our Bratislava Sales Support Center of Excellence looks for customer support associate for newly created team to strengthen their services.
The associate will provide support to solution designers, estimators and sales managers throughout continental Europe using Selection Navigator a new tool that will simplify configuration and sales of building technology products and services.

How you will do it
• Troubleshoot and resolve applications and business issues.
• Perform online customer technical support as needed, provide support and guidance to users via phone/mail/MS teams
• Make connection between final users and administration team
• Work with cross functional teams to help resolve escalated customer or systemic application issues.
• Aid in determining root cause and test solutions to field and customer reported problems for level 1 or level 2 cases.
• Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
• Participate in and provide technical support on new product Alpha & Beta test sites.

What we look for
• Bachelors or Technical degree in Computer Science, Engineering, Information Technology or related field.
• 0-2 years of experience in a field / customer service support role, IT related support role or similar support position.
• SELECTION NAVIGATOR – detailed knowledge about functionality and possibilities
• Proficient in Microsoft Office applications Word, Excel, Visio and Power Point, etc.
• Strong communication to present and explain complex technical issues.
• Excellent diagnostic and troubleshooting skills, problem solving, and an ability to learn quickly.
• Customer focused, exhibiting a strong desire to resolve issues to the customer’s satisfaction in a timely manner.
• Ability to prioritize and manage multiple tasks in a fast-paced support environment while serving a diverse group of internal and external customers.
• Technical support experience in building controls, IT or related industry.
• English AND Italian/French/Spanish/German OR Dutch language fluently

• Experience with Salesforce CRM platforms (CRM, Cloudcraze, etc)

Employee perks, benefits

Our benefits

Besides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, regular monthly bonus after 6 months of employment, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs.
You will be based in Johnson Controls offices in the vibrant city center close to the river and Eurovea shopping center. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up!

Starting from 1200 EUR/month gross (plus a regular monthly bonus after 6 months of employment) based on relevant experience.

This salary is our minimum advertised salary. We value each and every employee who joins Johnson Controls, therefore insuring our compensation package aligns with your professional qualifications and competencies to the open position you are selected for.

Who we are

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) or Spanish - Upper intermediate (B2) or French - Upper intermediate (B2) or Italian - Upper intermediate (B2) or German - Upper intermediate (B2)


Brief description of the company

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.

Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Number of employees

1000 and more employees

Company address

Pribinova 19
811 09 Bratislava - mestská časť Staré Mesto


Kontaktná osoba: Jaroslava Jarabicova
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