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Helpdesk Specialist (French and English)

ITjobs, s.r.o.

Information about the position

  • Place of work: Brno, Czechia
  • Basic wage component (gross) and other rewards: From 35 000 Kč/month
  • Contract type: full-time

Job description, responsibilities and duties

Job Responsibilities:
- Respond to requests for technical assistance
- Diagnose and resolve technical issues
- Follow up with customers to ensure complete resolution of issues
- Identify and escalate situations requiring urgent attention
- Track all work with detail and accuracy in the ticketing system
- Inform management of recurring problems
- Ensure all activities are following rules, regulations, policies, and procedures

Employee perks, benefits

- employment contract for indefinite period, full-time role (or possible even part-time with every day attendance for 6 hours at least)
- interesting salary based on skills and experience (can be discussed upon request)
- employee benefits: meal allowance, 2 sick days, 5 weeks of vacation, language courses, initial product training
- relaxed friendly environment of a smaller company with carrier opportunities

Information about the selection process

If the position captured your attention, please, send us your CV in English. We will get back to you.

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

French Software company which is opening a new helpdesk team in Brno.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) and French - Advanced (C1)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Required Qualifications:
- Fluent in English and proficient in French
- High school diploma or equivalent certification
- Computer skills and knowledge
- Customer service orientation
- Above average analytical and problem-solving skills
- Ability to communicate with non-experts
- Ability to multitask and work effectively under time pressure
- Ability to adapt to changes quickly
- Attention to details
- Flexibility for morning, evening and overnight shifts

Preferred Qualifications:
- Undergraduate degree in technology
- Call Center, Helpdesk or Customer Service experience
- Knowledge of relevant applications: call tracking applications, ticketing systems etc.
- Knowledge of customer service principles and practices: ITIL and Service Level Agreement etc.

Advertiser

Brief description of the company

PERSPEKTIVA CZ is a personnel counseling agency which specialises in seeking employees in the field of information technology and telecommunication.
Our company was founded in 1996 in order to provide complex
personnel services of a high standard.

Number of employees

5-9 employees