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Application Service Manager

IT-Impulse s. r. o.

Information about the position

  • Place of work: Moldavská cesta, Košice
  • Basic wage component (gross) and other rewards: From 1 900 EUR/monthThe final offer for the selected candidate will depend on shared responsibilities, skills and previous work experience.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

We are seeking another member to our local software engineering team, which is supporting customers (internal and external) in multinational environment, participating in delivering solutions for users in the offices worldwide.

Your responsibilities:
• Ensuring the operation of the application, including as application owner
• Central contact person for the users in all questions concerning the application (user helpdesk, training and support), execution of IT implementation and customization projects, problem management in the ongoing operation of the application
• KPI monitoring - regular measurement and reporting of key operational metrics to business owner and management
• Change request management: recording and supporting the definition of user requirements from the business units
• Version/release planning together with the supplier/manufacturer of the software to implement the change requests

Employee perks, benefits

• Familiarity of a small sized firm and security and possibilities of a large company
• Comfortable and healthy work environment in a newly built office space (5-7 workstations per office)
• +5 extra days of vacation
• 3 sick days per month
• Contribution to 3rd pillar (individual pension savings)
• Employee referral program (up to 3.000 EUR per referral)
• Yearly performance and salary review
• Jubilee gifts
• Flexible working hours
• Home office upon agreement (*full HO during the Covid 19 emergency situation, but also possibility to work from office)
• Bicycle garage
• Free parking space
• Free German course at the workplace*
• Free kindergarten during school holidays at the workplace*
• Free health workouts every week*
• Floorball and football groups*
• Fruit days*
• Stocked kitchen with free drinks (freshly roasted coffee)

Information about the selection process

Please send us a curriculum vitae in English by e-mail and state the name of the position you are applying for.
We reserve the right to contact only those candidates who meet the requirements.

Company on whose behalf the position is being filled

Management consultancy activities

One of top 5 worldwide consulting firms, founded in Germany in 1977, with more than 100 offices around the world.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

German - Upper intermediate (B2)

Experience in the position/sector


Personality requirements and skills

• Completed vocational training or studies in computer science, business informatics or comparable qualification
• Good knowledge of application management (application lifecycle, ongoing operations, ticket management)
• Initial experience in project management
• High degree of self-organization and responsibility
• Good written and spoken German
• Very good troubleshooting and problem solving skills

Nice to have:
• Helpdesk experience and experience in dealing with IT ticket systems
• Good written and spoken English


Brief description of the company

IT-Impulse je divízia Software Engineering medzinárodnej spoločnosti JobImpulse GmbH s viac ako 9000 zamestnancami v 51 lokalitách v 12 krajinách a pôsobí ako sprostredkovateľ medzi IT oddelením vývoja softvéru a vysoko kvalifikovanými IT špecialistami na trhu práce.
Slovenská pobočka v Košiciach v jej novom sídle s vyše 100 zamestnancami hľadá nových kolegov do existujúcich, ako aj novovytváraných customer-dedicated tímov.

The company is a holder of a licence to offer recruitment services.

Number of employees

100-149 employees