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Manager, Client Services, Clinical Trial Payments in IQVIA

IQVIA RDS Slovakia, s. r. o.

Information about the position

  • Place of work: IQVIA, Vajnorská, Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 700 EUR/month
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Join us on our exciting journey!
IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.

We are looking for a dedicated Client Services Manager located anywhere in Europe to be part of the Clinical Trial Payments unit in IQVIA. The Clinical Trial Payments department uses the most advanced site payment solution available and offers service to customers to integrate/centralize all payments in a high tech software.

This position manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. The Manager, Client Services is mainly responsible for quality and service to client, ensuring client obtains maximum value from products and services.

Essential Functions:

• Manages a staff of client service professionals, providing direction and guidance and developmental opportunities.
• Partners with clients to derive optimal value from IQVIA services, ensuring a seamless flow of client requirements through the delivery services process.
• Serves as project leader between the client and IQVIA – translates client needs into action plans with the internal service team (i.e. determines responsibilities and timeframes and negotiates resources with internal departments).
• Creates, maintains and monitors the client service agreement across business lines, ensuring consistency in service.
• Performs full assessments of client needs on a regular basis.
• Partners with account management to price products.
• May provide input into local client service strategy.

Employee perks, benefits

Benefits

• Social benefits
• Annual bonus
• Trainings
• Professional growth opportunities
• Be part of multicultural team

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Management, Project Management, Finance

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Word - Skillful
Microsoft Excel - Skillful
Microsoft PowerPoint - Skillful

Experience in the position/sector

Business Administration, Finance, Economics

Number of years of experience

5

Personality requirements and skills

Qualifications

• Bachelor's Degree in Business Administration, Finance, Economics or similar.
• Five (5) years of relevant work experience.
• Pharmaceutical industry experience will be highly valued.
• Experience developing and delivering training to clients
• Proficient in Microsoft Office applications, specially Excel and Power Point.
• Business acumen (knowledge of the pharmaceutical industry).
• Change management/process analysis skills.
• Strong communication skills, including ability to train, present and deal tactfully with clients.
• Project management experience in overseeing or contributing in difficult, multi-discipline projects.
• Managerial skills, including a strong focus on team building.
• Knowledge of IQVIA databases and report creation process.

Advertiser

Brief description of the company

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients
find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offices a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

We know that meaningful results require not only the right approach but also the right people. Regardless
of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an
important part in helping our clients drive healthcare forward and ultimately improve human health
outcomes.

Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA™

Number of employees

1000 and more employees