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Sr Associate, HR Shared Services

IQVIA RDS Slovakia, s. r. o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 450 EUR/month
  • Start date: 01/05/2022
  • Contract type: full-time

Job description, responsibilities and duties

Provide HR administrative services in a customer-focused environment. Maintain confidentiality when handling sensitive personal and company information. Provide customer service support within the organization as the first point of contact for HR administrative-related issues. Provide back up support to HR PSC Coordinators for reporting and audit/reconciliation activities. Act as point of contact/lead for routine administrative tasks.

RESPONSIBILITIES
• Execute customer service activities according to SLAs including but not limited to the following, answer and respond to all inquiries (phone, email, fax, mail) into the HR PSC. Log all calls, requests and transactions into the case management system. Provide information and resolve any issue pertaining to these calls in a timely courteous and professional manner. Follow appropriate escalation protocols as required.
• Complete data maintenance and audit activities according to Service Level Agreements as related to data input to PeopleSoft HR, Human Resource Administration and Case Monitoring Systems.
• Complete Hire/Onboarding Activities for employees.
• Process data corrections into PeopleSoft HR.
• File appropriate documents in personnel folders in accordance with SOPs. Track and follow up on missing forms required for personnel file.
• Participate in project activities as assigned by management. Participation may include accountability for completion of tasks or acting as lead for small scale project activities.
• Act as primary point of contact/lead for routine administrative tasks as assigned by supervisor.
• Establish and maintain strong customer rapport with client groups
• Assist in the update of documentation of PSC policies/procedures based on frequently asked questions or revised policies/procedures.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
• Knowledge of applicable company HR policies, administrative processes, systems and forms
• Skill in use of applicable computer applications
• Intermediate skill level in use of Microsoft Office applications (Excel, PowerPoint, Word)
• Fluent English is a must
• Fluent French is a big plus
• Excellent verbal and written communication skills with emphasis on customer service
• Strong analytical skills
• Strong organizational and administrative skills with strong attention to detail
• Ability to take direction within a team setting and complete team related work
• Ability to handle several projects simultaneously, either individually or in a team setting
• Ability to work well independently and within a team environment.
• Ability to prioritize and handle a high workload.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients

Expected date of completion of the selection process

1 June 2022 (there are still 10 more days)

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Human Resources

Language skills

English - Upper intermediate (B2) or French - Upper intermediate (B2) or Italian - Upper intermediate (B2) or German - Upper intermediate (B2) or Slovak - Advanced (C1)

Other knowledge

PeopleSoft - Skillful
Microsoft Office - Skillful

Experience in the position/sector

2

Number of years of experience

2

Personality requirements and skills

good communication skills
focused
organized
team player

Advertiser

Brief description of the company

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients
find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offices a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

We know that meaningful results require not only the right approach but also the right people. Regardless
of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an
important part in helping our clients drive healthcare forward and ultimately improve human health
outcomes.

Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA™

Number of employees

1000 and more employees