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Customer Service Representative
Insignia Lifestyle Services Europe Slovakia s. r. o.
- Place of work: Digital Park, Einsteinova, Petržalka
- Basic wage component (gross) and other rewards: 1 400 EUR/month
- Start date: ASAP
- Contract type: full-time, trade licence
Job description, responsibilities and duties
- Maintaining Customer Profiles in Microsoft Dynamics 365 (CRM system)
- Identity Verification
- Fraud monitoring and transaction disputes activities
- Providing customers with the Balance, Transactions reports and Statements
- Online Services queries
- Identifying Account types and Credit limits
- Card and Pin related queries
- New Applications queries
- Issues and complaints escalation
- Address customer’s concerns regarding the product via calls and emails.
- Identifying the opportunities for cross-selling (not mandatory, incentive bonus if
successful)
- KYC activities
- Identity Verification
- Fraud monitoring and transaction disputes activities
- Providing customers with the Balance, Transactions reports and Statements
- Online Services queries
- Identifying Account types and Credit limits
- Card and Pin related queries
- New Applications queries
- Issues and complaints escalation
- Address customer’s concerns regarding the product via calls and emails.
- Identifying the opportunities for cross-selling (not mandatory, incentive bonus if
successful)
- KYC activities
Employee perks, benefits
- working for one of the best international lifestyle management companies
- provided with training and continuing education
- working with a young highly motivated team
- personal modern and compact laptop for the job activities
- other corporate benefits
- 25 vacations days
- language courses
- provided with training and continuing education
- working with a young highly motivated team
- personal modern and compact laptop for the job activities
- other corporate benefits
- 25 vacations days
- language courses
Information about the selection process
Shift Schedule:
Rotating shift 5days/week
3 shifts from Monday to Sunday
07:00 – 15:45
09:15 – 18:00
13:15 – 22:00
Rotating shift 5days/week
3 shifts from Monday to Sunday
07:00 – 15:45
09:15 – 18:00
13:15 – 22:00
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Bachelor's degree)
Educational Specialization
Finance, Banking, Lifestyle Management, Concierge, Travel
Language skills
English - Advanced (C1)
Experience in the position/sector
Banking, Finance, Lifestyle, Luxury brands, Hospitality, HNWI
Number of years of experience
1
Personality requirements and skills
- Customer-oriented person with a “can do“ attitude and ability to ask the right questions
- Experience in the customer service industry
- Previous experience in finance/banking/tourism is appreciated
- Ability to handle complaints in a professional manner
- Advanced written and verbal English communication skills
- Other languages are an advantage - German, French, Russian
- Good computer skills and experience with MS Office
- Decisive with the ability to find the best solutions
- Experience in the customer service industry
- Previous experience in finance/banking/tourism is appreciated
- Ability to handle complaints in a professional manner
- Advanced written and verbal English communication skills
- Other languages are an advantage - German, French, Russian
- Good computer skills and experience with MS Office
- Decisive with the ability to find the best solutions
Advertiser
Brief description of the company
Established for over 20 years Insignia are adept at serving elite, ultra-high-net-worth clientele with the most discerning tastes and demanding lifestyles. We go above and beyond, providing unrivaled luxury lifestyle and financial management.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
Number of employees
50-99 employees