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Digital Product Expert

ING Hubs Slovakia

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 2 301 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
  • Start date: asap
  • Contract type: full-time

Job description, responsibilities and duties

Your work environment:

You will be part of the ING’s Trade Division for Wholesale Banking Transaction Services organization where our aim is to build the best digital Trade products for our customers and employees either developing ourselves or partnerships with Fintech companies.
The Trade Division consists of 3 business lines 1) Trade Finance Services, 2) Working Capital Solutions and a product agnostic 3) One Trade Foundation.
This position is within the Trade Finance Services line. Herein we focus on all elements related to the Trade Finance Services product suite to ensure ING has the most robust and best offering in the market.

Your role as a Digital Product Expert:

Digital Product Expert or also known as Customer Journey Expert (“CJE”) “internally” has a responsibility for the development & management of the (digital) Trade Finance products with the aim to provide a differentiating customer and employee experience. Work consists of defining customer journeys / requirements, functional testing and align with various risk stakeholders to implement change. You will be joining a multi-functional team focusing on the Trade Finance channels.

Your key responsibilities:

As a Digital Product Expert
• You act as a business representative: you have knowledge of Trade Finance Services products and/or Channels (IBT)
• You are able to translate the voice of the customer (business requirements) into system requirement specifications in accordance with approved standards;
• You focus on refining, creating and continuously improving our customer/data journeys;
• You take end-to-end responsibility in gathering, formulating and defining requirements to solve complex data problems;
• You use different ways of working like design thinking, lean startup and agility to ensure the quality of features and stories;

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• You are a pro-active and goal driven personality who can optimally function within a diverse environment
• You are an energetic person who can work as part of a multidisciplinary team and who can also work independently
• You are able to work in a multicultural and diverse team
• You have strong communication skills
• You have strong presentation skills
• You are able to manage stakeholders from various departments and seniority levels.
• You possess an out-of-the-box thinking and creative mindset
• You are the example in providing and receiving constructive feedback to improve yourself


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees


Contact person: ING Hubs Slovakia, HR team
E-mail: send CV