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Platforms Support Specialist

ING Hubs Slovakia

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 341 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

At ING, our Purpose is “Empowering people to stay a step ahead in life and in business.” As a Platform Support Specialist at ING Hubs Slovakia, your daily work will be the foundation on which ING builds the rest of our services in pursuit of this purpose. You will be providing broad-ranging support to users to troubleshoot and resolve issues across the organizations’ applications. If you have a keen eye for detail, great customer service skills, and if you love working collaboratively with diverse team members to proactively make your work better every day, then we need you in our team! Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

Roles and Responsibilities
• Resolving tickets regarding technical questions and issues which occurred in the tool
• Actively supporting the customer in all aspects from problem to resolution
• Testing and reproducing errors in the tool, analyzing defects in the tool
• Troubleshooting and solving existing problems/assessing new problems

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

We hire based on potential. Our greatest expectation of you is that you’re curious and you take ownership of problems and solutions. In return, we’ll back you to develop into an even more awesome version of yourself.

Suitable candidates should have:
• Active use of English
• Dynamic personality, speak up attitude
• Good communication skills and analytical thinking
• Service oriented, customer focused and always willing to help
• Working experience with Sales force or other CRM
applications is an advantage but not a must
• At least 1 year working experience from service related industry / helpdesk is an advantage/

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees