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FMCC Local Process Lead – Regulatory Onboarding

ING Business Shared Services

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 2 965 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
  • Start date: asap
  • Contract type: full-time

Job description, responsibilities and duties

Work environment

Financial Markets Client Control (FMCC) is a department within Financial Markets (FM) Business Services (part of ING Wholesale Banking). The department consists of a Centre of Excellence (COE) in Amsterdam and two execution locations in Bratislava and Manila that provide services to 30 countries worldwide. The aim of these services is to ensure control throughout the client and counterparty life-cycle (from on-boarding to exit and all processes in between) for FM and Group Treasury (GT). FMCC works using ING’s One Agile Way Of Working principles.

Job Description

The Local Process Lead holds end-to-end responsibility for the process vision and strategy, as well as for creating, harmonizing, operationalizing, managing and improving multiple processes. As a Local Process Lead:
- You have in-depth knowledge of the processes in your scope and you are the person to go to when decisions are required on exceptional cases
- You support the FMCC MT in the creation of vision, strategy and roadmap of Epics to develop and improve the global processes
- You are able to implement change and will steer further development of the processes by providing your input in Change/BaU Epics
- You are responsible for 1st line quality assurance, where the quality and throughput time of the output is tested
- You are responsible for compliancy to internal and external regulation or policies while also focusing on handling time (operational costs) and the agreement of our services with our (business) clients Financial Markets and Group Treasury
- You are responsible for the development of craftsmanship – how the processes should be executed, in line with ING’s Orange Code
The Local Process Lead plays a vital role when new or changing requirements or improvements affect processes under your responsibility.
Main roles and responsibilities:
As Local Process Lead:
- You sustain relevant knowledge level for stream members in the execution locations (e.g. new regulations) and proactively keep knowledge up to date on regulations related to processes
- You are the SPOC for business & other streams (e.g. escalations, status updates)
- You are responsible for Quality Assurance (e.g. Work Place Instructions approval) and sign-off / accept process changes
- You review the performance statistics (E.G. or other tools) and advice management on capacity requirements
- You cooperate with stakeholders and collect & address stakeholder feedback periodically (continuous service improvement)
- You take on the role of Process Specialist (process execution) when needed
When accepting changes or new processes
- You are setting clear priorities together with the FMCC leadership
- You estimate BAU impact in terms of capacity and knowledge and share this with the epic owner who is guiding the change
- You review and sign off on relevant documentation like Epic Description Documents (EDD’s), Workplace Instructions (WPI’s), technical requirements etc
- Together with the epic owner, you pro-actively involve all relevant stakeholders (both FMCC and non-FMCC) that are required for the realization of the Epic.

Focus areas
As Process Lead Regulatory Onboarding, you have the responsibility to ensure that our clients are compliant for various external regulations like EMIR, MIFID, SFTR etc. so that ING can seamlessly trade in FM and GT locations around the globe (28 locations) in accordance to the rules stipulated by the corresponding regulatory authority. FMCC Regulatory Onboarding is the 1st line of defence in ensuring all regulatory requirements are met before a client can trade with ING. As Local Process Lead Regulatory Onboarding, you:
- Pro-actively support team in change implementation and process improvements the Regulatory Onboarding requests and other Regulatory Onboarding related activities i.e. Post Trade Monitoring, Remediation, Regulatory Outreach etc.;
- Are the first point of contact for the Front office (Sales, Trading, and GT), FM Legal, FM Compliance and other stakeholders/ departments on Regulatory related matters;
- Are service oriented towards Front Office but strict when it comes to adhering to regulatory requirements;
- Challenge the status quo, what has been agreed in the past may not always be the answer in today’s challenges;
- Always ask yourself the questions, What is it that we do, Why are we doing it, and How are we doing it?
- Are continuously looking to improve our way of working;

We are looking for:
An inspiring, energetic and approachable process manager, displaying the following behaviours:
- Proactive, can-do, on top of your process (no surprises), positive mind-set, team player;
- Stress resistant with no 9 to 5 mentality;
- Strong communication and influencing skills;
- The ability to facilitate decision-making to drive complex design issues to a conclusion;
- Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organisation with multiple functional and hierarchical lines, dealing with multiple (sometimes conflicting) interests;
- The ability to display flexibility to teams and adapt the plan, approach and behaviour to different needs, cultures and situations;
- A strong resilience; the ability to navigate through ambiguity and simplify complexity without losing essence.

Competencies and experience
- 4-7 Years working experience in the financial sector, preferably with regulatory knowledge in a front office (related) role in financial markets
- Fluent in English (speaking and writing) and experienced in working in an international environment
- Experienced in process management and working with outsourcing locations / delivery centres
- Skilled in Excel and PowerPoint and able to present your work and ideas structured and clear
What’s in it for you?
ING is one of the most innovative and exciting digital banks in the world, with lots of opportunities to learn and grow. We offer you an interesting role with great responsibility, within a strong team in an international financial company with exposure to a variety of businesses.

Employee perks, benefits

• Working for international and stable financial institution
• Young and dynamic team
• Challenging work in the team that communicating with ING colleagues worldwide
• Opportunities for self-development

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuilding’s
• Referral bonus, etc.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees


Contact person: ING Business Shared Services, HR team
E-mail: send CV