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Associate at Specialist support

ING Business Shared Services

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 560 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Are you data oriented and do you prefer back office type of work? Would you like to be a part of a young enthusiastic team of specialists in the 1st banking Shared Service Center in Bratislava? If you are willing to go an extra mile to help your global internal colleagues with data gathering, data entry and processing in order to assure a smooth setup of banking products for ING clients, this will be an opportunity for you.

Our Specialist Support team is looking for an enthusiastic specialist who will be responsible for all kinds of administration of client information, opening and closing of accounts, data processing, implementation of new channels and conditions in order to provide the best client experience.

What is Specialist Support department responsible for?
We are a team supporting customer service account managers and local branches mainly located in Belgium and The Netherlands. We provide a strong support around technical and functional setup of new channels and related products for wholesale and domestic banking clients. Our team members take responsibility for client´s needs by providing effective support and continuous improvement of our client´s satisfaction.

Tasks and responsibilities of Operations Specialist:

• You will help set-up clients on the new channels and related services and take responsibility for coordination of end-to-end administrative process.
• You will maintain contact with internal colleagues and related departments to keep them informed about the progress of their requests (predominantly via email)
• You will assist internal colleagues (on regional level) to process the data obtained via different channels within internal software to assure that all the necessary data is gathered, entered and processed correctly.
• You will have a chance to suggest and propose process improvements or elimination of manual process steps.
• You will collaborate closely with other Channel Support and Static Data Maintenance teams located in GSO Bratislava and colleagues from local branches in English.

Employee perks, benefits

• Work in an autonomous “self-organized” team with its own decision-making power
• Challenging back office position within a team where you can bring your ideas for improvements
• Working for an international and stable financial institution
• Young and dynamic team that will help you grow
• Possibilities for further growth (career prospects) in different roles within the team

Financial contributions:
• Life events (marriage/partnership, childbirth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Extra holiday days
• Fresh fruit at the workplace
• Company events, team buildings
• Referral bonus, etc.

Information about the selection process

Please, send us your CV via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate


Personality requirements and skills

• You are fluent in English
• You have at least 1 year of relevant experience
• Experience in back office administration, master data processing is an advantage
• You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
• You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
• Experience with Commercial Banking products (Payments and Cash Management, Lending, Trade Finance, Financial Markets) is an advantage.


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees