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Client Migration Analyst

ING Business Shared Services

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 560 EUR/month
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Job description:
The client Migration Team is working on an integral communication approach, impact analyses and execution of client migrations projects.
As a client migration analyst you are supporting the migration manager in all activities related to the client migration. You will interact with the internal organization and prepare and execute client analysis as well as prepare and organize meetings.
Client migrations are impacting clients with their use of e.g. payment initiation products, account reporting and channels. The Client migration analyst has a good understanding of the payments market, the ING IT landscape and has a client centric approach. In this position you are part of a multidisciplinary team and you work closely with the client migration manager, product management, Back office departments and ING branches within the ING network.

Job duties include:
- Analyze current client set up
- Advise on client set-up and migration approach
- Answer detailed client questions related to the migration
- Arrange system set-up on ING side, including acceptance and certificates
- Aligning closely with Product Management, Implementations and Sales organization
- Report on the status of the running migrations
- Administrative tasks are also part of the job
- Escalate issues and involve others in case of issues

Your Work environment:
You will be working in an international context. You will be working in a team that is driving the client migrations. You will liaise with stakeholders within TS product management, Sales, Client Service and IT in an international environment.
Who are we looking for?
We are looking for a collaborator with good communication and documenting skills and with a positive, critical and proactive attitude. You are able to operate independently and you effectively manage relations with stakeholders.

Employee perks, benefits

• Working for international and stable financial institution
• Young and dynamic team
• Challenging work in the team that communicates with ING colleagues worldwide
• Opportunities for self-development
• Other financial / non-financial benefits

Information about the selection process

Please, send us your CV via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Economy, Banking, Finance

Language skills

English - Advanced (C1)

Other knowledge

Business correspondence - advanced

Number of years of experience


Personality requirements and skills

• Bachelor level
• 2+ years of work experience in relevant roles
• Experience with data analysis
• Knowledge of International Payments and Cash Management business
• Knowledge of International Payments and Cash Management business
• Knowledge of the ING IT landscape
• Customer centric attitude
• Affinity with ERP systems
• Professional and representative attitude
• Strong analytical skills, Attention to detail;
• Good knowledge of MS Excel and MS Access
• Be able to produce high quality deliverables within the set timelines
• Persuasive, knows how to convince people and able to deal with resistance
• Very accurate and structured way of working
• Good organizational skills with the ability to co-ordinate and prioritize work;
• Ability to operate individually but in a team as well;
• Strong interpersonal and communication (orally and in writing) skills;
• Good command of English and Dutch (Dutch language is an advantage)


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava


Kontaktná osoba: ING Business Shared Services, HR team
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