Práca SME
Pridať inzerát

Junior Operations Control Specialist/Event (Incident) Reporter

ING Business Shared Services

Information about the position

  • Place of work: Plynárenská, Ružinov
  • Basic wage component (gross) and other rewards: starting from 1100€*
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Work environment

The Control Hub is responsible for performing Non-Financial Risk activities which are currently performed in the ING branches. The process of centralizing activities already started. Therefore we are looking for entrepreneurs not afraid of taking initiatives and will help to make this Control Hub a success. The Junior Operational Control Specialist has contact with internal (international) parties to perform event (incident) management.

In the Control Hub, a local team will be built up including the hierarchical steering. You must be able to understand what the impact is of your activities on other departments and you are committed to agreements and procedures. At the same time, you have a good understanding of what is expected from you including continuous improvement.

Responsibilities & duties

As an Event (Incident) Reporter you are responsible for reporting, registration, investigation, update, and closure of operational risk events (incidents) from a First Line of Defense perspective. You will identify the nature of the events (incidents) and assess it from Non- financial Risk perspective. You will facilitate timely notification and update to all relevant functions across the global organisation. You will be entrusted with a global standardized process in one or more areas of Non-Financial Risks and will be responsible for the effective and efficient execution of this process.

You are client-oriented and listen to the requests of GSO Business Partners. You shall be able to analyze these requests and assess their feasibility and compliance with global standards. If deemed viable, you integrate the changes into the process. Over time, you will develop yourself into a process expert, being able to spot trends in your environment and initiate changes to improve the process. You will be part of the Control Hub.

Employee perks, benefits

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Information about the selection process

Please, send us your CV and cover letter in english via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

banking, business administration

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

Who are we looking for?

You are a pro-active and motivated professional with a basic understanding of Non-Financial Risk Management from a First Line of Defense perspective, or convinces us is able to quickly acquire the knowledge required. You have an entrepreneur attitude and like to extend your scope of activities. You are organizational sensitive and are able to work under pressure. You are a real team player and recognize the importance of working together.

You must be able to understand and communicate in English (in speaking, listening, reading and writing).
You are willing to travel (not common, only if required) and as such support ING’s WB throughout different regions on-site.

• Very attentive to details
• Excellent data management skills
• Good communicative skills
• No “9-5” mentality
• Highly adaptive, flexible and a team player
• Willing and excited to learn on the job.
• Independent work attitude
• Taking initiatives


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava