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Know Your Customer - Subject Matter Expert (Senior)

ING Business Shared Services

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: from 1800€*
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

ING is looking for KYC Subject Matter Experts (SME’s) within the GSO Customer Domain Unit to support our Wholesale bank businesses.

You have high value specialist knowledge of KYC processes such as but not limited to Financial Economic Crime (FEC), Foreign Account Tax Compliance Act (FATCA), Common Reporting Standards (CRS) and sanction legislation. You have experience on undertaking Customer Due Diligence, as well as a strong understanding of banking regulations and compliance guidelines.
If you are also an independent thinker, a team player, someone that embraces ING’s orange code values and who can help us to take KYC to the next level? We would definitely like to meet you!
Something for you?

How are you contributing to ING?
As a SME you play a vital role to ensure compliance with these regulations in an effective and efficient way. You will be able to handle the most complex matters with a high reputational and integrity risk based on a risk based approach and holistic view. You are the local second point of contact for support on content related questions; you give input for the improvement of high complex rules; and you are able to analyze underlying causes; you provide help in the assessment of applied risk and measures and you support the 4-eyes assessment in line with ING regulatory procedures and policy; you coach less senior colleagues on subject matter-related issues and skills and you have an advisory role towards Operational Managers/Team Leaders. You act as the department's expert and you are a sparring partner for both local and other stakeholders.
Additionally you play an important role in knowledge sharing and knowledge creation processes to help to maintain and build KYC expertise in the local Bratislava organization.

You play an essential role in ensuring the good reputation of ING, as you:
• will be imperative to implement and embed new policies, procedures and disciplines
• closely cooperate with the Global KYC SME’s and with the MLRO/Compliance community and liaison with on regulatory topics (FEC, FATCA, CRS, ESR, AML directives etc.)
• engage in KYC process improvement; advise on issues related to risk assessment and seek for uniformity.
• hold an advisory function and you proactively communicate in order to maintain unified approach and quality assurance
• give guidance and training enabling KYC Analysts to identify the types of business relations and activities that a customer is likely to engage in and to determine whether these relations and activities could be suspicious and expose the bank to potential financial loss or reputational risk
• support the ING organization in taking Customer Due Diligence to the next level

Employee perks, benefits

• Working for international and stable financial institution
• Young and dynamic team
• Challenging work in the team that communicating with ING colleagues worldwide
• Opportunities for self-development

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Information about the selection process

Please, send us your CV via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Economy, Banking, Finance

Language skills

English - Advanced (C1)

Other knowledge

Business correspondence - advanced

Number of years of experience


Personality requirements and skills

• Banking environment experience, proven knowledge and expertise in the FEC domain
(3 years min.)
• Strong analytical skills with the ability to make informed risk based decisions
• A team player with strong interpersonal skills who is able to build effective working relationship and thrive in a diversified and multicultural work environment
• Strong and effective communication skills – fluent in written and spoken English
• Risk analysis and independent judgment
• Able to demonstrate initiative and drive for results
• Strong skill set in the areas of personal effectiveness (i.e. adaptability, flexibility, independence, courage and self-confidence, accuracy, attention to detail), problem analysis & judgment, customer focus and investigative & learning ability
• Ability to express information in a manner appropriate to different levels of people & to lead negotiations
• Ability to cooperate with people of different levels of the company and to interact with team to reach team goals and business objectives
• Ability to listen and understand various points of view; ability to balance off various opinions and develop an informed and logical position or course of action
• Flexible and open to change

Want to make a meaningful impact?
At ING our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving environment. In return we ask for your long-term commitment and involvement. If this is the environment you thrive in, then apply and join us in changing the future of banking!


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava


Contact person: ING Business Shared Services, HR team
E-mail: send CV