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Sr. Manager Daily Banking and Channels Support

ING Business Shared Services

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: from 2500€*
  • Contract type: full-time

Job description, responsibilities and duties

At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them. We empower people and organizations to realize their own vision for a better future. Our purpose therefore is: Empowering people to stay a step ahead in life and in business. But that is not where we stop. Being innovative and being agile are key elements for our future success and we expect you to be a driving force in this development. To realize our future vision of a united ING that offers single empowering experience across the globe, we have to unite our way of working.

For our Shared Service Centre we are looking for a servant leader and role model to help lead this change. As Circle Lead you are an inspiring leader who is up for the challenge of delivering services according to SLA, with high quality and in accordance with risk and compliance policies, but at the same time is implementing the necessary changes to stay relevant and in perfect shape for the future. You live for Operational Excellence, Lean, Client Experience and Agile and know how to inspire your colleagues to do the same.

We are looking for a Circle Leads in the following area’s:
• WB Daily Banking: The circle delivers customer facing, globally shared, Daily Banking services to Wholesale entities across the globe.

Your role as Circle Lead
• You lead up to five Customer Loyalty Teams (CLTs) grouped into one Circle; Each team has approximately 10 members.
• You take ownership of the day-to-day service delivery of the services within your circle, always keeping clients and risk on top of mind.
• You help teams to increase their self-steering through our agile way of working.
• You actively engage in continuous improvement and operational excellence initiatives.
• You coach colleagues, including team leaders in the transition from followers towards being in the driver’s seat.
• You help create a differentiating client experience.
• You are self-steering, proactive and collaborative.
• You pro-actively manage your stakeholders across the organisation.

Employee perks, benefits

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Information about the selection process

Please, send us your CV via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Educational Specialization

Economic, Finance or Legal

Language skills

English - Advanced (C1)

Number of years of experience

3

Personality requirements and skills

We are looking for
An inspiring and approachable leader. Someone with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You build and develop High Performing Teams.

Proven track record and technical skills:
• Education at University (Master) level in (business) economics or comparable
• Proven track record in a Client Operations.
• Minimum of 3-5 years relevant experience
• Experience in a complex, global and dynamic processing environment.
• A personality and the capabilities to optimally function within an Agile environment.
• Expertise in developing high-performing teams.
• Preferably expertise in delivering Shared Services either in back-office or client service unit.
• Experience with agile, operational management and preferably with Lean Six Sigma.
• Experience with steering on output.
• Affinity with quality management and risk.
• Excellent level of English.

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava